FOR IMMEDIATE RELEASE
August 5, 2020 – Vancouver, BC – A few months ago, The Kentucky Castle has implemented the RoomKeyPMS Payments solution, and their feedback and experience has been documented in a new Case Study.
Since implementation, The Kentucky Castle can now process payments automatically at the time of booking, allowing hotel management to get back to a more ‘guest-forward’ focus. In addition, they are very pleased with the level of embedded reconciliation reporting they now have access to directly in the PMS.
Kevin Ensor, The Kentucky Castle’s Director, commented, “The RoomKeyPMS team were very efficient in their communications and in working out any kinks during the implementation process. One of my favorite features are the reports I am now able to run directly in the PMS that reconciles the processing batches and PMS transactions.”
Tim, RoomKeyPMS’ Executive Vice President and General Manager, also commented, “As part of our recovery roadmap to help hotels comes back strong we have created a mobile contactless experience that connects all the key aspects of the check-in process including credit card authentication and processing. Kentucky Castle has been a great partner and was quick to recognize the need for not only a more cost-effective processor but one that integrates to address the new need for a contactless front-desk.”
RoomKeyPMS Payments is an integrated PMS payment processing solution engineered specifically for hotels. Because of this, it removes many of the barriers faced by traditional payment processing tools, such as stand-alone banks, merchant accounts, gateways, and different hotel software systems, and simplifies it down to one account which connects directly to the hotel’s bank. In addition, RoomKeyPMS Payments integrates seamlessly with RoomKeyPMS Mobile Check-In to create a contactless experience. Once RoomKeyPMS Payments was implemented, The Kentucky Castle was able to automate payments captured during the booking process, relieving hotel management from having to do so manually, and allowing hotel management to continue focusing on guests and their boutique experience.
To learn more about RoomKeyPMS Payments, visit our website at https://roomkeypms.com/products/payments/
To see what our other current hotel properties are saying, visit https://roomkeypms.com/customers/ or download our newest hotel resources at https://roomkeypms.com/resources/.
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RoomKeyPMS provides a property management system (PMS) that gives independent hotels an advantage by making it easier and more affordable to provide the best guest experiences, increase revenue and reduce costs. With over 70,000 managed rooms across the US and Canada, RoomKeyPMS has proven themselves as a trusted hotel industry partner for almost 20 years. In addition to delivering a reliable, well-connected PMS, RoomKeyPMS pride themselves on superior customer service—their locally-based support team is made up of former hoteliers with a 92% satisfaction rating. For more information, please see our website at www.roomkeypms.com.