Supporting our Customers at Every Step

Find out why over 76% of our customers have stayed with us for more than five years–something that makes us proud in such a competitive industry.

Our Customers Share Their Experiences

“The professionalism with which RoomKeyPMS conducted themselves as we moved into this process was very impressive: well organized and thorough.”


Ben Perle, General Manager & Partner

August 2019

HTNG TechOvation 2018 | RoomKeyPMS

Profile Match & Merge – 2018 HTNG TechOvation Awards

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“With the SiteMinder interface, the ability to add on a Global Distribution Component is great for purposes of pushing our inventory out to the largest audience possible.”


Aarin Clemons, The Dean Hotel

June 2019

Hotel ROI Calculator | RoomKeyPMS

Hotel ROI Calculator

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How Boutique Hotels Can Optimize for Profitability, Not Occupancy | Hotel PMS | RoomKeyPMS

How Boutique Hotels Can Optimize for Profitability, Not Occupancy

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RoomKeyPMS’ Profile Match & Merge feature was implemented across all three of Stafford’s properties. Each morning, it now takes less than five minutes to review the upcoming day’s reservations for all three hotels.


Xaina N. Jones, Guest Services Manager

March 2018

How Small Independent Hotels Can Still Forecast | RoomKeyPMS

How Small Independent Hotels Can Still Forecast

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Superior Customer Service

Hear from the voices behind our 92% satisfaction rating.

"Very positive interaction. after reviewing our concern we realized that it wasn't a problem after all. Her attitude was supportive and didn't make us feel foolish for calling."

Sam Kirsch, General Manager – Consultant

August 11, 2017

"Katie Wooten did an excellent job! She was courteous, knowledgable, helpful and flexible. Ultimately Sydney was consulted to resolve the problem on my MacBook Air. We are very happy with your customer service mentality!"

Carol Butler, Owner/GM

February 14, 2018

"I reached out via chat and my customer service manager was helpful and responsive and fully solved my issue for me."

Dana Race, Marketing Manager

February 1, 2018

“Within RoomKeyPMS, the reporting tool is an extremely important source of data for analysis. With the SiteMinder interface, the ability to add on a Global Distribution Component is great for purposes of pushing our inventory out to the largest audience possible.”

Aarin Clemons, General Manager

June 13, 2019

"Thank YOU Adam and David - truly appreciate ALL your efforts today. YOU GENTS ROCK !!!"

Cathy Bevins, Revenue Manager

August 15, 2017

"Room Key has provided Hotel Jackson with exceptional services from all staff members. Today is Adam, but we have received amazing support from Margaux, Jen, Adam, GJ and I know I am forgetting one of the gentleman! What an amazing staff you have."

Lanae Dunn, Front Office Manager

November 23, 2016

"Margaux was fantastic...fixed my problem with sending out confirmations...she is great to talk to!"

Claudio Dipiero, Hotel Manager

July 17, 2017

“The professionalism with which RoomKeyPMS conducted themselves as we moved into this process was very impressive: well organized and thorough. The training, documentation and customer service associated with the implementation and since moving to the RoomKeyPMS Payments platform has also been stellar.”

Ben Perle, General Manager & Partner

August 21, 2019

"Adam is the best! He always has an answer and is willing to help and is extremely pleasant to speak to. Roomkey should be luck to have him on their team. Everyone else is awesome, too!"

Mark Henry

September 27, 2018

"Margaux Lemerrer is absolutely fantastic! Our entire management team thoroughly enjoys working with her. We sincerely appreciate her confidence while troubleshooting and she never makes us feel like a problem is too big to resolve."

Danielle Fournier, Reservations Supervisor

February 2, 2016

Over 70,000 Managed Rooms Across North America

We’ve proven ourselves as a trusted partner for almost 20 years and we’re still going strong.

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