Pulse automates guest communications, finds hidden revenue opportunities, and uses AI to instantly create and launch campaigns — all through simple chat.
AI in Action
Start every shift knowing exactly what to do.
Pulse Agent delivers a personalized daily briefing and proactively recommends actions to maximize revenue and recover service.
- Summarizes occupancy, RevPAR, and guest engagement from the past 24 hours
- Surfaces upsell opportunities and service recovery actions automatically
- Ask any question about your data in plain language without any reports
Transactional Automations
The right message, at the right time — automatically.
Build branded guest journey workflows triggered by RoomKey PMS reservation data, from booking confirmation to post-stay follow-up.
- Confirmations, pre-arrival, in-stay, check-out, and post-stay emails
- Customize triggers by guest type, rate plan, or market segment
- Visual journey builder with conditional logic and timing controls
Upsell at Pre-Arrival
Realize incremental revenue before guests arrive.
Pulse delivers timely upgrade and ancillary offers to guests ahead of check-in, with revenue tracked directly against the reservation.
- Room upgrades with bid-style or fixed-price offers
- Early check-in and late check-out with variable fee schedules
- Special occasion amenities available for pre-purchase
Micro-Marketing Campaigns
Stop paying OTAs for guests you already have.
Reach the right guests at the right moment with targeted email campaigns built and tracked entirely within Pulse.
- Segment by guest type, booking source, stay history, and more
- BringBack campaigns to convert OTA guests to direct booking
- Scheduled, one-time, or multi-step drip automations with revenue tracking
Guest Feedback & AI Replies
Close the loop on every guest experience.
Survey responses flow into a centralized team inbox with sentiment scores and AI-drafted replies ready to review and send.
- Post-stay surveys triggered automatically from RoomKey PMS data
- Pulse Agent drafts personalized replies based on guest history and feedback scores
- Department-level scorecards identify service gaps across your property
Guest Profile Management
One guest. One record. No duplicates.
Pulse automatically merges duplicate profiles synced from RoomKey PMS into a single Golden Record for smarter segmentation and more relevant communications.
- AI-powered duplicate detection and one-click profile merging
- Single Golden Record per guest across all bookings and stays
Pulse also includes:
Guest App & Messaging, Forms & Landing Pages, Departmental Scorecards, and Workflow Automations
