RoomKeyPMS Mobile Guest

Manage all aspects of your guests mobile experience.

Busy guests or those who wish to be physically distanced can take advantage of this pre-arrival check-in to complete their registration details in advance of arriving at the hotel.

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Automated Communications

Quick and reliable mobile check-in and check-out emails

Create branded automated mobile check-in and check-out emails

Customize email triggers based on client type, market segments and rate plan

Manually send check-in and check-out emails directly to guests as needed

Monitor email logs to ensure mobile check-in emails are received

Collect Contactless Payments

Collect and securely capture credit card details on mobile devices

Secure payment by verifying the authenticity of credit cards pre-arrival

Streamline check-in process and reduce front desk congestion

Authorize or post payment in RoomKeyPMS

Securely collect tokenized credit card and CVV data in advance

Collect & Store Digital Signatures

Start going paperless

Securely capture and store date, time and IP address combined with a guest’s digital signature for record keeping

Electronically submit registration card PDFs to regulators for easy charge-back disputes

Safely store PDFs digitally for easy retrieval

Export PDFs individually or in bulk for paper duplication and operations

Mobile Check-In - Speed Up Pre-Arrival

2 minute check-in

Reduce the number of guests in your lobby

Reduce check-in time to under a few minutes

Mobile Photo and ID Identification

Reduce transaction fraud and identity misuse

Quick and easy mobile snapshots by your guests

Secure storage

Mobile Check-Out - Speed Up Departure

Guests can easily check-out, pay and digitally sign their final bill

Provide guests with an branded check-out email on departure date

Ensure guests can utilize their credit card on file

Collect a paperless signature from the guest to confirm final billing

Allow guest to verify their email address at check-out for future guest marketing

Automate Check-Out with Mobile Payment & Room Release

Guests can automatically close out their bills and release the room saving your front desk staff time

Remove manual steps for your staff with automated room release and inventory update

Even with automation turned on, your hotel staff can monitoring the check out status or assist where needed

Collect payment from guests and ensure payment is posted by the guest

Automatically provide guests with a copy of their bill after payment is received

Seamless PMS Sync

Real-time connection with NO 3rd party costs or delays

All pre-arrival information is instantly synced to RoomKeyPMS

Immediately know when guests have checked-in and gather pre-arrival requests

Verify Critical Information

Lock in marketing and loyalty connections

Prior to arrival collect phone, email and key marketing information

Add optional fields that allow for the best guest experience

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Your Hotel's Branding

Customize the look to match your hotel

Incorporate your brand colors and logo

Customize directly in the PMS

Are You a New Customer?

Contact an in-house hotel expert to learn more.

Are You a Current Customer?

Contact your Account Manager to learn more.

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