Local experts, the best support

Tim has been with RoomKeyPMS for 10 years acting first as the VP of Operations then moving to the VP of Product Management role before being promoted to Executive Vice President. Tim joined the company after his pioneering web application company Veratta was acquired by RoomKeyPMS in 2010.

Although Tim’s passion lies in the challenge of technology and hospitality systems, he can also be found hunting down the best barbecue or traveling abroad with his family.

Margaux graduated from Business School in France: her background and adaptability got her to travel the world and grow into different industries and roles, from Corporate Event Coordination to Home Care Services Management. She took a year off to discover Canada and found her new home in Vancouver, three years ago! She joined RoomKeyPMS in May 2015 as a contracted consultant from the French start-up PriceMatch (former BookingSuite Rate Manager) and joined the Customer Support team shortly after. She is now our Inside Sales Specialist and Account Manager of our 2 Australian chains. In the office, she is known for her determination in finding the best solutions for our clients.

Margaux is a travel and adventure junky - you’ll never find her in Vancouver over a long weekend: she’s always wandering around, on a quest to enjoy the beauties of North America and beyond!

Fun fact: she also hums/sings national anthems in the office on a daily basis.

William Tam has been with RoomKeyPMS since 2014. After his success in the Customer Support department, he joined the Training & Implementation team and is now our Director of Customer Experience.

William holds a Bachelor of Arts Degree in International Hotel Management from Royal Roads University and has over 10 years of experience working in the hospitality industry. His primary focus was in the Front Office division for many luxury hotel chains, including Four Seasons Hotels & Resorts and Rosewood Hotels & Resorts. William has successfully on-boarded over 100+ hotels worldwide.

William enjoys travelling for onsite training overseas and recently had the opportunity to onboard a chain of hotels across Thailand while enjoying the delicious street food the country has to offer. During his downtime, William enjoys staying active outdoors, hiking the Squamish Chief, travelling and experiencing new cultures, and has an interest in health and fitness. When in Vancouver, he can be found dining at his favourite Belgian restaurant, Chambar.

Michael Brkich has been a passionate Sales Executive for a decade. Michael first started in the wild world of radio advertising sales. After four years of cold calling and earning his dues, he transitioned into cloud based software.

For the past 4 years, Michael has thoroughly helped hoteliers transition their PMS to RoomKeyPMS. He has helped small hoteliers purchase their first PMS and he has helped Enterprise Multi Properties determine their brand is the right fit for RoomKeyPMS. Michael's past includes representing the Canadian National Soccer team, NCAA Collegiate soccer and a few years of pro soccer in Europe. Michael takes pride in assisting hoteliers in their search for the solution that best fits their needs.

Shane MacPhail has been with RoomKeyPMS since 2007. Starting as a trainer, he was able to take his experience, combined with 12 years working in hotels, to move into his current role as Product Manager. By collaborating with clients and our development team, Shane has been instrumental in delivering new and exciting features to the RoomKeyPMS product line.

Shane lives in Lawrencetown, Nova Scotia and when not working, he spends time with his four best friends: his wife Jill, two daughters Oliva and Samantha, and his dog named Drake.