Case Study

The Kentucky Castle

Executive Summary

Prior to implementing the RoomKeyPMS Payments solution, The Kentucky Castle was experiencing frustrations relating to their existing merchant vendor in regards to credit card payment processing.

Since implementation, The Kentucky Castle can now process payments automatically at the time of booking, allowing hotel management to get back to a more ‘guest-forward’ focus. In addition, they are very pleased with the level of reporting they now have access to.

“The RoomKeyPMS team were very efficient in their communications and in working out any kinks during the implementation process. One of my favorite features are the reports I am now able to run.”

– Kevin Ensor, Director of Hotel, The Kentucky Castle


The Kentucky Castle offers a very unique boutique hotel, spa, and farm-to-table restaurant experience. Set in a medieval-style castle on scenic landscaped grounds, The Kentucky Castle hosts thirteen luxury suites, a library, an outdoor swimming pool and a dining hall and ballroom tailored for holding special events and weddings.

However, when guests were booking their hotel stay through The Kentucky Castle website, their payment was not being automatically processed by the existing merchant vendor. This meant their hotel manager would then spend valuable time reviewing all of the new website bookings and processing those payments manually. Being an extremely guest-centric property, sitting in front of a computer was not the best use of the hotel manager’s time. In addition, the team at The Kentucky Castle found the merchant vendor to be difficult to work with when they needed support.

The Kentucky Castle needed a payment tool which would integrate with their existing systems, automate the end to end process, and provide excellent customer service along the way.

How RoomKeyPMS Payments Helped

RoomKeyPMS Payments is an integrated PMS payment processing solution engineered specifically for hotels. Because of this, it removes many of the barriers faced by traditional payment processing tools, such as stand-alone banks, merchant accounts, gateways, and different hotel software systems, and simplifies it down to one account that connects directly to the hotel’s bank. 

In addition, RoomKeyPMS’ support team is made up of industry experts who are well-versed in property management and credit card processing best practices to ensure hotel books are reconciled easily and correctly, and that guests receive the best payment experience.

Once implemented, The Kentucky Castle was able to automate payments captured during the booking process, relieving hotel management from having to do so manually. They also now have access to a number of additional reports, and are very pleased with the level of data they are able to run through their integrated system. 


The Kentucky Castle | RoomKeyPMS Payments Case Study

Results, Return on Investment and Future Plans

The manual payment processing issues previously experienced by The Kentucky Castle have been resolved since the implementation of RoomKeyPMS Payments, allowing hotel management to continue focusing on guests and their boutique experience.

Learn more about payment processing with RoomKeyPMS Payments.

Are You a New Customer?

Contact an in-house hotel expert to learn more.

Are You a Current Customer?

Contact your Account Manager to learn more.

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