Independent Hotel
Experts

An integrated hotel management platform for a touch-less world. Deliver better guest experiences, increase revenue, and reduce costs with one property management system supported by a North American team of experts.

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Over 70,000 Managed Rooms Across North America

One Property Management System That Works

RoomKeyPMS can help you keep guest satisfaction high, while increasing revenue and lowering costs: Here's how:

  • uptime guarantee*

    99.5%

    uptime guarantee*

  • manual hours eliminated monthly

    100+

    manual hours eliminated monthly

  • of the top interfaces connect with us

    90%

    of the top interfaces connect with us

  • technology return on investment

    1.5x

    technology return on investment

  • lower cost compared to competitors

    26%

    lower cost compared to competitors

Over 70,000 Managed Rooms Across North America

We’ve proven ourselves as a trusted partner for almost 20 years and we’re still going strong.

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Red Lion Hotels Corporation | Customer Stories | RoomKeyPMS The-Dean-Hotel-Logo-grey Pacific Hotels | Customer Stories | RoomKeyPMS Charlestowne Hotels Logo | Customer Stories | RoomKeyPMS Executive Hotels & Resorts Logo | Customer Stories | RoomKeyPMS Lakeview Hotels & Resorts | Customer Stories | RoomKeyPMS Martin Resorts Logo | Customer Stories | RoomKeyPMS Oak Bay Marine Group Logo | Customer Stories | RoomKeyPMS

Calculate Your Return on Investment

Find out how you can see a return of over 150% on your RoomKeyPMS investment.

Calculate ROI

Benefit from Better Support

Our friendly team of former hoteliers provide superior customer service—but don’t just take it from us!

"Very positive interaction. after reviewing our concern we realized that it wasn't a problem after all. Her attitude was supportive and didn't make us feel foolish for calling."

Sam Kirsch, General Manager – Consultant

August 11, 2017

"Katie Wooten did an excellent job! She was courteous, knowledgable, helpful and flexible. Ultimately Sydney was consulted to resolve the problem on my MacBook Air. We are very happy with your customer service mentality!"

Carol Butler, Owner/GM

February 14, 2018

"I reached out via chat and my customer service manager was helpful and responsive and fully solved my issue for me."

Dana Race, Marketing Manager

February 1, 2018

“Within RoomKeyPMS, the reporting tool is an extremely important source of data for analysis. With the SiteMinder interface, the ability to add on a Global Distribution Component is great for purposes of pushing our inventory out to the largest audience possible .”

Aarin Clemons, General Manager

June 13, 2019

"Thank YOU Adam and David - truly appreciate ALL your efforts today. YOU GENTS ROCK !!!"

Cathy Bevins, Revenue Manager

August 15, 2017

"Room Key has provided Hotel Jackson with exceptional services from all staff members. Today is Adam, but we have received amazing support from Margaux, Jen, Adam, GJ and I know I am forgetting one of the gentleman! What an amazing staff you have."

Lanae Dunn, Front Office Manager

November 23, 2016

"Margaux was fantastic...fixed my problem with sending out confirmations...she is great to talk to!"

Claudio Dipiero, Hotel Manager

July 17, 2017

"Adam is the best! He always has an answer and is willing to help and is extremely pleasant to speak to. Roomkey should be luck to have him on their team. Everyone else is awesome, too!"

Mark Henry

September 27, 2018

"Margaux Lemerrer is absolutely fantastic! Our entire management team thoroughly enjoys working with her. We sincerely appreciate her confidence while troubleshooting and she never makes us feel like a problem is too big to resolve."

Danielle Fournier, Reservations Supervisor

February 2, 2016

See Customers

Introducing RoomKeyPMS Payments

A simplified PMS payment processing solution engineered for hotels.

Learn More About Payments

News & Advice

We’re in this together. Our team of former hoteliers share their tips and advice to help you succeed.

RoomKeyPMS Releases Enhancements to Mobile Check-In with Automated Pre-arrival Emails

Tim Major

By Tim Major on November 19, 2020

Read more

Executive Suites Squamish Implements RoomKeyPMS’s Inhouse Mobile Check-In to Create A Contactless Experience

Tim Major

By Tim Major on October 21, 2020

Read more

RoomKeyPMS Releases First Single Solution for Mobile Payment and Contactless Check-In

Tim Major

By Tim Major on September 16, 2020

Read more

Meet Our Team

Our customer service is delivered through a virtual team of former hoteliers based here in North America (not an overseas call center).

View Staff Profiles

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