Customer Service

Our team is committed to delivering superior customer service.

Who Are We?

We’re in this together and believe our customers should feel comfortable and supported at every step. We’ve designed our support service to ensure you have access to local experts that understand your business, whenever you might need them.

Local Experts

Our customer service is delivered through our friendly team of former hoteliers based here in North America. You can be certain you’re getting support from someone that understands your needs.

Superior Customer Service

We have a 92% customer satisfaction rating, one of many reasons why 76% of our customers stay with us for more than five years.

24/7 Support Centre

Your hotel runs 24 hours a day, and so do we. We provide access to support around the clock so that technical issues never have to disrupt your operations.

Train the Trainer Service

We offer a train the trainer service so you can build your in-house capabilities, ensuring your team is ready to achieve the best possible results from our system.

Benefit from Better Support

Our friendly team of former hoteliers provide superior customer service—but don’t just take it from us!

"Very positive interaction. after reviewing our concern we realized that it wasn't a problem after all. Her attitude was supportive and didn't make us feel foolish for calling."

Sam Kirsch, General Manager – Consultant

August 11, 2017

"Katie Wooten did an excellent job! She was courteous, knowledgable, helpful and flexible. Ultimately Sydney was consulted to resolve the problem on my MacBook Air. We are very happy with your customer service mentality!"

Carol Butler, Owner/GM

February 14, 2018

"I reached out via chat and my customer service manager was helpful and responsive and fully solved my issue for me."

Dana Race, Marketing Manager

February 1, 2018

“Within RoomKeyPMS, the reporting tool is an extremely important source of data for analysis. With the SiteMinder interface, the ability to add on a Global Distribution Component is great for purposes of pushing our inventory out to the largest audience possible .”

Aarin Clemons, General Manager

June 13, 2019

"Thank YOU Adam and David - truly appreciate ALL your efforts today. YOU GENTS ROCK !!!"

Cathy Bevins, Revenue Manager

August 15, 2017

"Room Key has provided Hotel Jackson with exceptional services from all staff members. Today is Adam, but we have received amazing support from Margaux, Jen, Adam, GJ and I know I am forgetting one of the gentleman! What an amazing staff you have."

Lanae Dunn, Front Office Manager

November 23, 2016

"Margaux was fantastic...fixed my problem with sending out confirmations...she is great to talk to!"

Claudio Dipiero, Hotel Manager

July 17, 2017

"Adam is the best! He always has an answer and is willing to help and is extremely pleasant to speak to. RoomKey should be lucky to have him on their team. Everyone else is awesome, too!"

Mark Henry, Hotel Manager

September 27, 2018

"Margaux Lemerrer is absolutely fantastic! Our entire management team thoroughly enjoys working with her. We sincerely appreciate her confidence while troubleshooting and she never makes us feel like a problem is too big to resolve."

Danielle Fournier, Reservations Supervisor

February 2, 2016

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