What recent customers have to say
"Very positive interaction. after reviewing our concern we realized that it wasn't a problem after all. Her attitude was supportive and didn't make us feel foolish for calling."
August 11, 2017
"Katie Wooten did an excellent job! She was courteous, knowledgable, helpful and flexible. Ultimately Sydney was consulted to resolve the problem on my MacBook Air. We are very happy with your customer service mentality!"
February 14, 2018
"I reached out via chat and my customer service manager was helpful and responsive and fully solved my issue for me."
February 1, 2018
"Thank YOU Adam and David - truly appreciate ALL your efforts today. YOU GENTS ROCK !!!"
August 15, 2017
"Room Key has provided Hotel Jackson with exceptional services from all staff members. Today is Adam, but we have received amazing support from Margaux, Jen, Adam, GJ and I know I am forgetting one of the gentleman! What an amazing staff you have."
November 23, 2016
"Margaux was fantastic...fixed my problem with sending out confirmations...she is great to talk to!"
July 17, 2017
"Adam is the best! He always has an answer and is willing to help and is extremely pleasant to speak to. Roomkey should be luck to have him on their team. Everyone else is awesome, too!"
September 27, 2018
"Margaux Lemerrer is absolutely fantastic! Our entire management team thoroughly enjoys
working with her. We sincerely appreciate her confidence while troubleshooting and she never makes us feel like a problem is too big to resolve."
February 2, 2016
Focusing on independent hotels around the world
“Rosamund went above and beyond to field questions from everyone that came at her from every angle. A true professional and never stopped trying to help us.”
"We are over the moon with the new Profile Match and Merge feature...We would highly recommend rolling it out at all properties that care about Guest Engagement."
RoomKeyPMS’ Profile Match & Merge feature was implemented across all three of Stafford’s properties. Each morning, it now takes less than five minutes to review the upcoming day’s reservations for all three hotels.