The Best Customer Service in the Industry

What recent customers have to say

"Very positive interaction. after reviewing our concern we realized that it wasn't a problem after all. Her attitude was supportive and didn't make us feel foolish for calling."

Sam Kirsch, General Manager – Consultant

August 11, 2017

"Katie Wooten did an excellent job! She was courteous, knowledgable, helpful and flexible. Ultimately Sydney was consulted to resolve the problem on my MacBook Air. We are very happy with your customer service mentality!"

Carol Butler, Owner/GM

February 14, 2018

"I reached out via chat and my customer service manager was helpful and responsive and fully solved my issue for me."

Dana Race, Marketing Manager

February 1, 2018

"Thank YOU Adam and David - truly appreciate ALL your efforts today. YOU GENTS ROCK !!!"

Cathy Bevins, Revenue Manager

August 15, 2017

"Room Key has provided Hotel Jackson with exceptional services from all staff members. Today is Adam, but we have received amazing support from Margaux, Jen, Adam, GJ and I know I am forgetting one of the gentleman! What an amazing staff you have."

Lanae Dunn, Front Office Manager

November 23, 2016

"Margaux was fantastic...fixed my problem with sending out confirmations...she is great to talk to!"

Claudio Dipiero, Hotel Manager

July 17, 2017

"Adam is the best! He always has an answer and is willing to help and is extremely pleasant to speak to. Roomkey should be luck to have him on their team. Everyone else is awesome, too!"

Mark Henry

September 27, 2018

"Margaux Lemerrer is absolutely fantastic! Our entire management team thoroughly enjoys
working with her. We sincerely appreciate her confidence while troubleshooting and she never makes us feel like a problem is too big to resolve."

Danielle Fournier, Reservations Supervisor

February 2, 2016

Over 90,000 Rooms Under Management in the Cloud

Focusing on independent hotels around the world

Hear how RoomKeyPMS is changing the lives of hoteliers in their own words.

“Rosamund went above and beyond to field questions from everyone that came at her from every angle. A true professional and never stopped trying to help us.”

Dave Wilkin, General Manager

April 2016

HTNG TechOvation 2018 | RoomKeyPMS
Hotel Technology

Profile Match & Merge – 2018 HTNG TechOvation Awards

Read the blog post

"We are over the moon with the new Profile Match and Merge feature...We would highly recommend rolling it out at all properties that care about Guest Engagement."

READ CASE STUDY

Alyson Short, Escape Lodging Company

April 2018

Hotel ROI Calculator | RoomKeyPMS
Calculator

Hotel ROI Calculator

View resource
Hotel Internet Marketing

18 Extraordinary Lead Gen Statistics for B2B Marketers in 2015

Read the blog post

RoomKeyPMS’ Profile Match & Merge feature was implemented across all three of Stafford’s properties. Each morning, it now takes less than five minutes to review the upcoming day’s reservations for all three hotels.

READ CASE STUDY

Xaina N. Jones, Guest Services Manager

March 2018

4 Revenue Strategies that Hoteliers can Apply | RoomKeyPMS
Hotel Management

4 Revenue Strategies that Hoteliers Can Apply

Read the blog post

Join the growing ranks.

Red Lion Hotels Corporation | Customer Stories | RoomKeyPMS Magnuson Hotel Logo | Customer Stories | RoomKeyPMS Pacific Hotels | Customer Stories | RoomKeyPMS Charlestowne Hotels Logo | Customer Stories | RoomKeyPMS Executive Hotels & Resorts Logo | Customer Stories | RoomKeyPMS Lakeview Hotels & Resorts | Customer Stories | RoomKeyPMS Martin Resorts Logo | Customer Stories | RoomKeyPMS Oak Bay Marine Group Logo | Customer Stories | RoomKeyPMS
Book a demo

By continuing to browse or by clicking “Accept All Cookies,” you agree to the storing of first- and third-party cookies on your device to enhance site navigation, analyze site usage, and assist in our marketing efforts.
Cookie Policy | Privacy Policy

Privacy Preference Center

Close

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Privacy Policy

Required
Personal data collected during visits to our websites are processed by us according to the legal provisions valid for the countries in which the websites are maintained. Our data protection policy is also based on the data protection policy applicable to RoomKeyPMS. Read more

Cookie Policy

Required
RoomKeyPMS uses cookies and similar technologies, such as HTML5 web storage and local shared objects (all referred to as ‘cookies’ below), to record the preferences of users and optimize the design of its websites. They make navigation easier and increase the user-friendliness of a website. Read more

Essential cookies

These cookies are essential for websites and their features to work properly. Without these cookies, services such as the vehicle configurator may be disabled.

Cookies used

  • WordPress Required
  • Wordfence Required

Performance Cookies

These cookies collect information about how you use websites. Performance cookies help us, for example, to identify especially popular areas of our website. In this way, we can adapt the content of our websites more specifically to your needs and thereby improve what we offer you. These cookies do not collect personal data. Further details on how the information is collected and analyzed can be found in the section ‘Analysis of usage data’.

Cookies used

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

  • Zopim

Third-party cookies

These cookies are installed by third parties, e.g. social networks. Their main purpose is to integrate social media content on our site, such as social plugins.

Cookies used