The Best Customer Service in the Industry

What recent customers have to say

"Very positive interaction. after reviewing our concern we realized that it wasn't a problem after all. Her attitude was supportive and didn't make us feel foolish for calling."

Sam Kirsch, General Manager – Consultant

August 11, 2017

"Katie Wooten did an excellent job! She was courteous, knowledgable, helpful and flexible. Ultimately Sydney was consulted to resolve the problem on my MacBook Air. We are very happy with your customer service mentality!"

Carol Butler, Owner/GM

February 14, 2018

"I reached out via chat and my customer service manager was helpful and responsive and fully solved my issue for me."

Dana Race, Marketing Manager

February 1, 2018

"Thank YOU Adam and David - truly appreciate ALL your efforts today. YOU GENTS ROCK !!!"

Cathy Bevins, Revenue Manager

August 15, 2017

"Room Key has provided Hotel Jackson with exceptional services from all staff members. Today is Adam, but we have received amazing support from Margaux, Jen, Adam, GJ and I know I am forgetting one of the gentleman! What an amazing staff you have."

Lanae Dunn, Front Office Manager

November 23, 2016

"Margaux was fantastic...fixed my problem with sending out confirmations...she is great to talk to!"

Claudio Dipiero, Hotel Manager

July 17, 2017

"Adam is the best! He always has an answer and is willing to help and is extremely pleasant to speak to. Roomkey should be luck to have him on their team. Everyone else is awesome, too!"

Mark Henry

September 27, 2018

"Margaux Lemerrer is absolutely fantastic! Our entire management team thoroughly enjoys
working with her. We sincerely appreciate her confidence while troubleshooting and she never makes us feel like a problem is too big to resolve."

Danielle Fournier, Reservations Supervisor

February 2, 2016

Over 90,000 Rooms Under Management in the Cloud

Focusing on independent hotels around the world

Hear how RoomKeyPMS is changing the lives of hoteliers in their own words.

“Rosamund went above and beyond to field questions from everyone that came at her from every angle. A true professional and never stopped trying to help us.”

Dave Wilkin, General Manager

April 2016

HTNG TechOvation 2018 | RoomKeyPMS
Hotel Technology

Profile Match & Merge – 2018 HTNG TechOvation Awards

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"We are over the moon with the new Profile Match and Merge feature...We would highly recommend rolling it out at all properties that care about Guest Engagement."


Alyson Short, Escape Lodging Company

April 2018

Hotel ROI Calculator | RoomKeyPMS

Hotel ROI Calculator

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Hotel Internet Marketing

18 Extraordinary Lead Gen Statistics for B2B Marketers in 2015

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RoomKeyPMS’ Profile Match & Merge feature was implemented across all three of Stafford’s properties. Each morning, it now takes less than five minutes to review the upcoming day’s reservations for all three hotels.


Xaina N. Jones, Guest Services Manager

March 2018

4 Revenue Strategies that Hoteliers can Apply | RoomKeyPMS
Hotel Management

4 Revenue Strategies that Hoteliers Can Apply

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Join the growing ranks.

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