Local experts, the best support

We exist to give hoteliers from independent hotels an advantage by making it easier and affordable to provide the best guest experiences, increase revenue and reduce costs, through one better-supported property management system.

RoomKeyPMS Get Support Icon

Our Team: Local Experts

We are a friendly group of former hoteliers, based here in North America, who are passionate about our industry. We are dedicated to making it easier for you to deliver better guest experiences, no matter how busy your day gets.

RoomKeyPMS Happy Customers Icon

Our Service: Superior Support

We’re in this together and believe our customers should feel comfortable and supported at every step. Our team of locally-based experts provides superior customer service with a 92% satisfaction rating.

RoomKeyPMS Technology Icon

Our Company: Early Innovators

We were early innovators in our field, and the first PMS ever to interface with Expedia! We’ve proven ourselves as a trusted partner for almost 20 years and we’re still going strong.

Today, we are responsible for 70,000 managed rooms across North America.

Our Team: Industry Professionals

Our experienced team of hoteliers have been here since the early days of the industry. They are the driving force behind our company, with a shared vision to deliver one better-supported property management system that works.

Executive Vice President
Executive Vice President

Tim has been with RoomKeyPMS for 10 years acting first as the VP of Operations then moving to the VP of Product Management role before being promoted to Executive Vice President. Tim joined the company after his pioneering web application company Veratta was acquired by RoomKeyPMS in 2010.

Although Tim’s passion lies in the challenge of technology and hospitality systems, he can also be found hunting down the best barbecue or traveling abroad with his family.

Inside Sales Account Manager
Inside Sales Account Manager

Margaux graduated from Business School in France: her background and adaptability got her to travel the world and grow into different industries and roles, from Corporate Event Coordination to Home Care Services Management. She took a year off to discover Canada and found her new home in Vancouver, three years ago! She joined RoomKeyPMS in May 2015 as a contracted consultant from the French start-up PriceMatch (former BookingSuite Rate Manager) and joined the Customer Support team shortly after. She is now our Inside Sales Specialist and Account Manager of our 2 Australian chains. In the office, she is known for her determination in finding the best solutions for our clients.

Margaux is a travel and adventure junky - you’ll never find her in Vancouver over a long weekend: she’s always wandering around, on a quest to enjoy the beauties of North America and beyond!

Fun fact: she also hums/sings national anthems in the office on a daily basis.

Director of Customer Experience
Director of Customer Experience

William Tam has been with RoomKeyPMS since 2014. After his success in the Customer Support department, he joined the Training & Implementation team and is now our Director of Customer Experience.

William holds a Bachelor of Arts Degree in International Hotel Management from Royal Roads University and has over 10 years of experience working in the hospitality industry. His primary focus was in the Front Office division for many luxury hotel chains, including Four Seasons Hotels & Resorts and Rosewood Hotels & Resorts. William has successfully on-boarded over 100+ hotels worldwide.

William enjoys travelling for onsite training overseas and recently had the opportunity to onboard a chain of hotels across Thailand while enjoying the delicious street food the country has to offer. During his downtime, William enjoys staying active outdoors, hiking the Squamish Chief, travelling and experiencing new cultures, and has an interest in health and fitness. When in Vancouver, he can be found dining at his favourite Belgian restaurant, Chambar.

Account Executive - Major Accounts
Account Executive - Major Accounts

Michael Brkich has been a passionate Sales Executive for a decade. Michael first started in the wild world of radio advertising sales. After four years of cold calling and earning his dues, he transitioned into cloud based software.

For the past 4 years, Michael has thoroughly helped hoteliers transition their PMS to RoomKeyPMS. He has helped small hoteliers purchase their first PMS and he has helped Enterprise Multi Properties determine their brand is the right fit for RoomKeyPMS. Michael's past includes representing the Canadian National Soccer team, NCAA Collegiate soccer and a few years of pro soccer in Europe. Michael takes pride in assisting hoteliers in their search for the solution that best fits their needs.

Product Manager
Product Manager

Shane MacPhail has been with RoomKeyPMS since 2007. Starting as a trainer, he was able to take his experience, combined with 12 years working in hotels, to move into his current role as Product Manager. By collaborating with clients and our development team, Shane has been instrumental in delivering new and exciting features to the RoomKeyPMS product line.

Shane lives in Lawrencetown, Nova Scotia and when not working, he spends time with his four best friends: his wife Jill, two daughters Oliva and Samantha, and his dog named Drake.

Our Company at A Glance

  • Managed rooms across North America


    Managed rooms across North America

  • Years in operation


    Years in operation

  • Customer satisfaction rating


    Customer satisfaction rating

  • Customers stay more than five years


    Customers stay more than five years

By continuing to browse or by clicking “Accept All Cookies,” you agree to the storing of first- and third-party cookies on your device to enhance site navigation, analyze site usage, and assist in our marketing efforts.
Cookie Policy | Privacy Policy

Privacy Preference Center


Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Privacy Policy

Personal data collected during visits to our websites are processed by us according to the legal provisions valid for the countries in which the websites are maintained. Our data protection policy is also based on the data protection policy applicable to RoomKeyPMS. Read more

Cookie Policy

RoomKeyPMS uses cookies and similar technologies, such as HTML5 web storage and local shared objects (all referred to as ‘cookies’ below), to record the preferences of users and optimize the design of its websites. They make navigation easier and increase the user-friendliness of a website. Read more

Essential cookies

These cookies are essential for websites and their features to work properly. Without these cookies, services such as the vehicle configurator may be disabled.

Cookies used

  • WordPress Required
  • Wordfence Required

Performance Cookies

These cookies collect information about how you use websites. Performance cookies help us, for example, to identify especially popular areas of our website. In this way, we can adapt the content of our websites more specifically to your needs and thereby improve what we offer you. These cookies do not collect personal data. Further details on how the information is collected and analyzed can be found in the section ‘Analysis of usage data’.

Cookies used

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

  • Zopim

Third-party cookies

These cookies are installed by third parties, e.g. social networks. Their main purpose is to integrate social media content on our site, such as social plugins.

Cookies used

Verified by MonsterInsights