Local experts, the best support

We exist to give hoteliers from independent hotels an advantage by making it easier and affordable to provide the best guest experiences, increase revenue and reduce costs, through one better-supported property management system.

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Our Team: Local Experts

We are a friendly group of former hoteliers, based here in North America, who are passionate about our industry. We are dedicated to making it easier for you to deliver better guest experiences, no matter how busy your day gets.

 

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Our Service: Superior Support

We’re in this together and believe our customers should feel comfortable and supported at every step. Our team of locally-based experts provides superior customer service with a 92% satisfaction rating.

 

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Our Company: Early Innovators

We were early innovators in our field, and the first PMS ever to interface with Expedia! We’ve proven ourselves as a trusted partner for almost 20 years and we’re still going strong.

Today, we are responsible for 70,000 managed rooms across North America.

 

Our Team: Industry Professionals

Our experienced team of hoteliers have been here since the early days of the industry. They are the driving force behind our company, with a shared vision to deliver one better-supported property management system that works.

Tim Major | RoomKeyPMS

Tim Major

Executive Vice President and General Manager
Tim Major
Executive Vice President and General Manager

Tim joined the company after his pioneering web application and design company Veratta was acquired by RoomKeyPMS. Starting off building and selling computers in high school, Tim acquired his BBA from Simon Fraser University then spending over 15 years leading developing applications with clientele ranging from the British Columbia Government to Intrawest. Although Tim’s passion lies in the challenge of invention and systems, he can also be found hunting down the best barbecue or traveling abroad with his family.

Colin Kelso | RoomKeyPMS

Colin Kelso

VP Product
Colin Kelso
VP Product

Colin started his career in software back in 2000 when I graduated from The BC Institute of Technology to join a large CRM software company in Vancouver. Working in various roles within the company he eventually joined the Product Management team focusing on market research and Industry solutions. Seeking new technology experiences, he has since lead teams with a successful restaurant POS company, and more recently for a visionary online community market research company before joining RoomKeyPMS in April of 2017.

12 years ago he moved with his wife from Vancouver to the Sunshine Coast to start his family. They have been very happy to live so close to nature to raise their two amazing kids and 3 young dogs. If you hop on the ferry to visit him, you might find him floating on the water fishing, or on the field tracking & training agility with the pups.

Margaux LeMerrer | Hotel PMS | RoomKeyPMS

Margaux Le Merrer

Inside Sales Account Manager
Margaux Le Merrer
Inside Sales Account Manager

Margaux graduated from Business School in France: her background and adaptability got her to travel the world and grow into different industries and roles, from Corporate Event Coordination to Home Care Services Management. She took a year off to discover Canada and found her new home in Vancouver, three years ago! She joined RoomKeyPMS in May 2015 as a contracted consultant from the French start-up PriceMatch (former BookingSuite Rate Manager) and joined the Customer Support team shortly after. She is now our Inside Sales Specialist and Account Manager of our 2 Australian chains. In the office, she is known for her determination in finding the best solutions for our clients.

Margaux is a travel and adventure junky - you’ll never find her in Vancouver over a long weekend: she’s always wandering around, on a quest to enjoy the beauties of North America and beyond!

Fun fact: she also hums/sings national anthems in the office on a daily basis.

William Tam | Hotel PMS | RoomKeyPMS

William Tam

Training Manager
William Tam
Training Manager

William Tam has been with RoomKeyPMS since 2014. After his success in the Customer Support department, he joined the Training & Implementation team and is now our Training Manager.

William holds a Bachelor of Arts Degree in International Hotel Management from Royal Roads University and has over 10 years of experience working in the hospitality industry. His primary focus was in the Front Office division for many luxury hotel chains, including Four Seasons Hotels & Resorts and Rosewood Hotels & Resorts. William has successfully on-boarded over 100+ hotels worldwide.

William enjoys travelling for onsite training overseas and recently had the opportunity to onboard a chain of hotels across Thailand while enjoying the delicious street food the country has to offer. During his downtime, William enjoys staying active outdoors, hiking the Squamish Chief, travelling and experiencing new cultures, and has an interest in health and fitness. When in Vancouver, he can be found dining at his favourite Belgian restaurant, Chambar.

Michael Brkich | Hotel PMS | RoomKeyPMS

Michael Brkich

Account Executive - Major Accounts
Michael Brkich
Account Executive - Major Accounts

Michael Brkich has been a passionate Sales Executive for a decade. Michael first started in the wild world of radio advertising sales. After four years of cold calling and earning his dues, he transitioned into cloud based software.

For the past 4 years, Michael has thoroughly helped hoteliers transition their PMS to RoomKeyPMS. He has helped small hoteliers purchase their first PMS and he has helped Enterprise Multi Properties determine their brand is the right fit for RoomKeyPMS. Michael's past includes representing the Canadian National Soccer team, NCAA Collegiate soccer and a few years of pro soccer in Europe. Michael takes pride in assisting hoteliers in their search for the solution that best fits their needs.

Jimi Yamashita | Hotel PMS | RoomKeyPMS

Jimi Yamashita

Director of Client Services
Jimi Yamashita
Director of Client Services

Jimi joined RoomKey PMS in 2014. He started as a Senior Implementation Specialist and moved into the role of Client Services Manager and then Director of Client Services.

Jimi holds a Bachelor’s Degree in International Hotel Management and has worked for hotels such as the Peninsula New York, Four Seasons Hotel Vancouver and Rosewood Georgia Hotel Vancouver. His area of expertise includes Rooms Division, Food and Beverage and Revenue Management. He has also taught hospitality management for 2 years.

His hobbies are soccer, tennis, movies, food and gaming.
Favorite soccer team: Manchester United
Favorite tennis player: Andre Agassi
Favorite movie: Infernal Affairs
Favorite food: Roast Pork
Favorite game: too many

Our Company at A Glance

  • Managed rooms across North America

    70,000+

    Managed rooms across North America

  • Years in operation

    19+

    Years in operation

  • Customer satisfaction rating

    92%

    Customer satisfaction rating

  • Customers stay more than five years

    76%

    Customers stay more than five years

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