Local experts, the best support

Tim joined the company after his pioneering web application and design company Veratta was acquired by RoomKeyPMS. Starting off building and selling computers in high school, Tim acquired his BBA from Simon Fraser University then spending over 15 years leading developing applications with clientele ranging from the British Columbia Government to Intrawest. Although Tim’s passion lies in the challenge of invention and systems, he can also be found hunting down the best barbecue or traveling abroad with his family.

Margaux graduated from Business School in France: her background and adaptability got her to travel the world and grow into different industries and roles, from Corporate Event Coordination to Home Care Services Management. She took a year off to discover Canada and found her new home in Vancouver, three years ago! She joined RoomKeyPMS in May 2015 as a contracted consultant from the French start-up PriceMatch (former BookingSuite Rate Manager) and joined the Customer Support team shortly after. She is now our Inside Sales Specialist and Account Manager of our 2 Australian chains. In the office, she is known for her determination in finding the best solutions for our clients.

Margaux is a travel and adventure junky - you’ll never find her in Vancouver over a long weekend: she’s always wandering around, on a quest to enjoy the beauties of North America and beyond!

Fun fact: she also hums/sings national anthems in the office on a daily basis.

William Tam has been with RoomKeyPMS since 2014. After his success in the Customer Support department, he joined the Training & Implementation team and is now our Training Manager.

William holds a Bachelor of Arts Degree in International Hotel Management from Royal Roads University and has over 10 years of experience working in the hospitality industry. His primary focus was in the Front Office division for many luxury hotel chains, including Four Seasons Hotels & Resorts and Rosewood Hotels & Resorts. William has successfully on-boarded over 100+ hotels worldwide.

William enjoys travelling for onsite training overseas and recently had the opportunity to onboard a chain of hotels across Thailand while enjoying the delicious street food the country has to offer. During his downtime, William enjoys staying active outdoors, hiking the Squamish Chief, travelling and experiencing new cultures, and has an interest in health and fitness. When in Vancouver, he can be found dining at his favourite Belgian restaurant, Chambar.

Michael Brkich has been a passionate Sales Executive for a decade. Michael first started in the wild world of radio advertising sales. After four years of cold calling and earning his dues, he transitioned into cloud based software.

For the past 4 years, Michael has thoroughly helped hoteliers transition their PMS to RoomKeyPMS. He has helped small hoteliers purchase their first PMS and he has helped Enterprise Multi Properties determine their brand is the right fit for RoomKeyPMS. Michael's past includes representing the Canadian National Soccer team, NCAA Collegiate soccer and a few years of pro soccer in Europe. Michael takes pride in assisting hoteliers in their search for the solution that best fits their needs.

Jimi joined RoomKey PMS in 2014. He started as a Senior Implementation Specialist and moved into the role of Client Services Manager and then Director of Client Services.

Jimi holds a Bachelor’s Degree in International Hotel Management and has worked for hotels such as the Peninsula New York, Four Seasons Hotel Vancouver and Rosewood Georgia Hotel Vancouver. His area of expertise includes Rooms Division, Food and Beverage and Revenue Management. He has also taught hospitality management for 2 years.

His hobbies are soccer, tennis, movies, food and gaming.
Favorite soccer team: Manchester United
Favorite tennis player: Andre Agassi
Favorite movie: Infernal Affairs
Favorite food: Roast Pork
Favorite game: too many