Property Management System (PMS) Features

For every step of the guest lifecycle

Pre-Arrival

Increase bookings, personalize the stay, and reduce cancellations.


Direct Connect to Booking.com & Expedia

We were the first PMS to connect to Expedia

With Expedia or Booking.com, add affordable distribution by automating your changes to inventory, rates, restrictions, and the delivery of reservations.


VIEW OUR INTEGRATIONS

Connect to Channel Managers

Take control and increase revenue

Collect reservations and send up rates, availability, and restrictions automatically.

Connect to Siteminder, TravelTripper and more.

Sync with World-Class GDS/CRS

Collect reservations and send up rates, availability, and restrictions automatically.

Connect to TravelClick, Synxis, Windsurfer/SHR and more.

Quick Front Desk Reservations

30 second reservations

Easily take walk-in, email, and phone reservations while ensuring a complete view of the guest information and rates.

Engage and Upsell Guests with Guestfolio

Engage your guests with beautifully designed, automated reservation communications.

Identify and Combine Guest Profiles using Artificial Intelligence

1st in the Industry – Profile Match & Merge: We intelligently suggest potential duplicate guest records, allowing your team to unify guest data from multiple stays into a single, complete profiles.


Learn more about Profile Match & Merge

Built-In Booking Engine

Our mobile-ready internet booking engine is fully integrated with our platform, so accurate bookings pass instantly into the PMS. Promote upgrades as the guest books. Effective for all guest types: leisure through to group block management.


Learn more about our Internet Booking Engine

“We were very impressed with the support we received from everyone at RoomKeyPMS. The software is very user friendly and easy to understand. ”

Jenny Bornhorst
Owner, ABVI - Missouri Valley, Iowa

“We were very impressed with the support we received from everyone at RoomKeyPMS. The software is very user friendly and easy to understand. ”

Jenny Bornhorst
Owner, ABVI - Missouri Valley, Iowa

Arrival

Ensure an efficient, personalized check-in experience.


Up-sell and Increase Revenue

Make your rooms and amenities more profitable

Use our guest service features to up-sell guests upon arrival.

Record Communications and Guest Preferences

Personalize the guest experience

Use guest and reservation notes to personalize the guest's stay and increase the likelihood of a repeat visit.

Check-In

Check-In quickly and easily

Manage check-in, routing, guest shares, guest services, and travel agent details, not to mention guest notes and tasks.

PCI 3.2 Compliant

Security is a founding pillar of our technology that ensures your guest information is protected.

Learn more about RoomKeyPMS PCI Compliance

Request a Demo

Maximize your RevPAR and ADR with a product offering unmatched in the industry.

Request a Demo

Download Free Resources

Hotel operations whitepapers, cheat sheets, guides and more for free.

Download Free Resources

Tablet-Based Housekeeping

Ensure rooms are clean and Inspected while keeping your executives and inspectors on-the-hotel-floor not in the back-office.

LEARN MORE ABOUT HOUSEKEEPING

Occupancy/Stay/Departure

Make the stay experience memorable to match your service standard.


Continuously Enhance Your Guest Profiles

A CRM to collect and manage guest information

Use our CRM features to progressively collect key information about each guest, including custom data fields.

Visually Represent Your Room Inventory

Easy access quick tape chart

See room availability, move guests around or make changes to reservations.

Manage Maintenance and Out-Of-Order Rooms

Log and track maintenance tasks

Take rooms out of order to conduct maintenance and manage the details in our system.

  • Create and assign tickets
  • Maintenance history by room
  • Set rooms out-of-order

Daily Statistics at a Glance

Stay on top of your property with our property dashboard. Quickly view room summaries, activity, reservations productivity, housekeeping status, end of day projections, and more.

 

Maintain Staff Accountability

100s of permissions to control access

Use detailed permission settings to ensure accountability in your hotel. Our activity logs are there to audit and investigate any unauthorized changes.

Effective In-House Guest Management

Manage Folios

Manage all the details to personalize the guest stay and create a frictionless experience.

  • View folios in real-time or pro-forma view
  • Easily post reversals, adjustments, and payments
  • Track and manage in-house guest credit limits
  • Auto-route or manually move charges from folio-to-folio or room-to-room
  • Create shares, and attach multiple guest profiles
  • Integrated credit card processing

Extensive Reporting or Build Your Own

Reports from operational to PACE ensure you can manage your hotel effectively. If we don’t have it, you can build it using our report wizard.

“It's been great to work with your company. We've been with you since around 2008 I believe and love how much the software has developed. I like the fact the the software is constantly being updated and has many integrations with other platforms. I also like that I'm kept up to date and given different recommendations. ”

Winfield Wellington
Marketing Director Travellers Beach Resort

“The software is very user friendly and easy to understand but we still received a very comprehensive training program and all of our staff were up and running on it within a week. We have been up and running with RoomKeyPMS for a few months and are very pleased with the product still. ”

Jenny Bornhorst
Owner, ABVI - Missouri Valley, Iowa

Emergency Offline PMS Access

Keep working offline

SmartBackup saves local copies of key reports to keep you operating even when your internet is offline.

Easily Manage Financials and Corporate Accounts

Cityledger for the back office

Manage negotiated rates and companies to ensure efficient routing for reservations, check-ins and accounts receivable using CityLedger.

Create Efficient Group Stays

Block and manage groups real-time

Manage groups, and rooming lists. Ensure groups can receive personalized rates on our booking engine.

Post-Stay

Ensure a great end to the guest experience and make the guest a repeat customer.


Quick and Accurate Check-out

Well managed departures

Use our departure process to finish the guest stay and ensure the account is closed out correctly.

Manage Your Reputation Post-Stay

Get feedback and encourage social sharing with Guestfolio or leverage our integrations with a top reputation management system.

Automated BringBack Campaign

Targeted automated emails that reach out to guests only if they don’t have a future reservation.

Email Marketing

Build and monitor your newsletter campaigns

We've got your back, 24/7.

92% Customer Satisfaction. We love what we do so much, we live by a support promise to our customers. Our support team is in-house and 100% north american-based.

See What Customers Say