Understand guests like never before with a 360-degree view into their behaviours and interests through Cendyn’s Guestfolio CRM, then use those insights to engage with the right message at the right time through the right channel.
Guestfolio is the hotel marketing platform that drives guest engagement, retention and conversion throughout the travel journey. With the guest profile at the heart of what Guestfolio does, boutique and independent hoteliers can personalize the reservation experience, gain insights on their guests, use tools that build lasting brand loyalty and encourage increased conversions from OTAs to direct bookings.
Benefits hoteliers can expect:
- Drive direct and repeat bookings
- Improve ROI and profitability with automated room upgrade and online concierge services
- Build relationships and increase brand loyalty
How it connects through RoomKeyPMS:
- Cendyn Guestfolio collects data from RoomKeyPMS via a one-way interface on our API portal – If you need specifics on the data being pulled from the PMS, please contact Cendyn Guestfolio directly.