Security and Compliance

We care about the safety of your customers’ personal information. That’s why we’ve made security and compliance one of the founding pillars of our technology.

PCI Compliance

The Payment Card Industry (PCI) Data Security Standards apply to any company that accepts credit card payments. To ensure the security of customers’ payment information and other sensitive data, hoteliers need to make sure that their PMS provider is PCI-compliant.

RoomKeyPMS is compliant with the latest PCI standards (PCI 3.2).

Our Attestation of Compliance certificate is available upon request.

Contact us to request a copy of our PCI 3.2 compliance AOC.

GDPR Compliance

The General Data Protection Regulation (GDPR) is a regulation that requires businesses to take certain steps to protect the personal data and privacy of EU citizens. The GDPR applies to any hotel that processes data from EU customers, even if the hotel is located outside of Europe.

We make compliance with GDPR easy with our Guest Privacy features. These features cover the management of guest information through to opt-in, opt-out and data removal procedures.

For more information on how we enable GDPR compliance, please contact us.

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Cookie Policy | Privacy Policy

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Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Privacy Policy

Personal data collected during visits to our websites are processed by us according to the legal provisions valid for the countries in which the websites are maintained. Our data protection policy is also based on the data protection policy applicable to RoomKeyPMS. Read more

Cookie Policy

RoomKeyPMS uses cookies and similar technologies, such as HTML5 web storage and local shared objects (all referred to as ‘cookies’ below), to record the preferences of users and optimize the design of its websites. They make navigation easier and increase the user-friendliness of a website. Read more

Essential cookies

These cookies are essential for websites and their features to work properly. Without these cookies, services such as the vehicle configurator may be disabled.

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Performance Cookies

These cookies collect information about how you use websites. Performance cookies help us, for example, to identify especially popular areas of our website. In this way, we can adapt the content of our websites more specifically to your needs and thereby improve what we offer you. These cookies do not collect personal data. Further details on how the information is collected and analyzed can be found in the section ‘Analysis of usage data’.

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Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

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Third-party cookies

These cookies are installed by third parties, e.g. social networks. Their main purpose is to integrate social media content on our site, such as social plugins.

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