Customer Relationship Management


Guestfolio understands that every hotel guest is an individual and should be treated as such. This tool, designed to drive direct bookings and build long-term guest loyalty, takes the guesswork out of guest communications so that your outreach efforts are always relevant and effective.


Guest data from RoomKeyPMS integrates directly with Guestfolio, making it easy to engage with your guests on a personal level, from booking confirmation messaging to pre-arrival questionnaires, targeted upsell offers, post-stay satisfaction surveys and more. Perhaps most importantly, this integration turns guest data into actionable insights, allowing hotels to consistently make the best impression on each and every person who walks through their front doors.


Benefits hoteliers can expect:

  • Provide more personalized services throughout the guest cycle
  • Potential to increase upsell revenue
  • Identify and target marketing strategies more effectively
  • Receive and action on guest feedback efficiently


How it connects through RoomKeyPMS:

  • One-way interface: GuestFolio pulls reservation and guest profile information from RoomKeyPMS

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