Akia is a cloud-based text messaging platform that allows hotel staff to directly communicate with guests. This platform features robust artificial intelligence that manages communication and notifies staff when guests need assistance. Akia brings all channels of communication into one unified inbox whether it’s Facebook Messenger, WhatsApp, website visitors, internal communications, or text messaging.
The modern traveler is becoming more technologically adept and hoteliers can communicate with guests using the apps they already have installed on their phones. Akia is available on iOS and Android which means the platform is not limited to desk-bound service to guests.
Benefits hoteliers can expect:
- Improve guest experience through AI-based text messaging
- Ability to service guests through mobile application
- Ensure guest satisfaction by introducing more staff touch points
How it connects to RoomKeyPMS:
- Akia collects data from RoomKeyPMS via a one-way interface on our API portal – If you need specifics on the data being pulled from the PMS, please contact Akia directly.