Loop allows you to communicate and engage with guests on the channel they prefer. From basis SMS conversations to a unified inbox supporting multiple channels including Facebook Messenger, Twitter Direct Message and more.
Loop provides the ability to collect feedback at any point within the customer journey and engage with them in real-time. This platform allows you to measure the guest experience by touch points – before, during, or after an experience.
Benefits hoteliers can expect:
- Communicate to guests through multiple channels
- Collect feedback at any point during the customer journey
- Engage with guest in real-time
How it connects to RoomKeyPMS:
- Loop collects data from RoomKeyPMS via a one-way interface on our API portal – If you need specifics on the data being pulled from the PMS, please contact Loop directly.