Meet Your Coach Johnathan Capps, VP of Revenue at Charlestowne Hotels, points to his team’s comfort and trust with RoomKeyPMS software as important factors in their success, and describes how revenue managers at Charlestowne Hotels locations across the U.S. can find value in RoomKey’s price tiering feature. Why Charlestowne Chooses RoomKeyPMS RoomKeyPMS has been
No matter what industry you’re in, every business needs a staffing strategy to keep its organization running smoothly throughout the year. More than just keeping track of how many people a company needs and when, a staffing strategy should outline the type of people you want to work for you and what you can do
Hotels rely on satisfied, returning customers to succeed. But what’s the most effective way to understand what a guest is looking for? How can you unlock the valuable details of a traveller’s motivations and experiences? The simple solution is a customer satisfaction survey. Consider the following tips to craft a user-friendly post-stay survey that will
Booking rooms, answering questions, helping general hotel operations stay on track—the front desk is vital to your hotel. Keeping it running smoothly, however, is no easy task. The front desk is a crucial point of contact for guests. It’s where you can make a lasting impression, and it’s one of your top opportunities for differentiating
As of June 1, 2016, all hotels using WindsurferCRS will automatically be opted into the Google Hotel Ads Commission Program. The SHR/Google Hotel Ads Commission partnership will see hotel ads appear globally on google.com and Google Maps, wherever travellers are shopping for hotels on their desktop or mobile devices/tablets. There is a lot of discussion around this topic
Great read…..why Independent Hoteliers should take note of hotel chains direct booking´s drive. Is there a war brewing? What do you think? Read the full article here
Many hoteliers rely on the OTA’s for their reservations, but today hotel operators want to grab a hold of as much direct online booking as possible, to increase their revenue and margins…..and decrease commissions paid. So what allows some properties to successfully get direct bookings for their property? We see a number of things happening
Today, every retailer, online business and most brick & mortar business are trying to figure out better ways to understand what their clients want and how to engage with them. It’s no different in the hotel industry either, hoteliers need to get their arms wrapped around what their customers want, need and how to get
At RoomKeyPMS, we continue to evolve our social media platforms. Did you know Snapchat has the potential to be the next great story telling platform for hoteliers. Snapchat is no longer just for teenagers. So why as hoteliers do we need to pay attention to Snapchat and start, immediately, experimenting with it? The answer is
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