Embed the pulse of the customer in your organization and empower your employees with the customer data, insights and tools they need to make every experience great, through our reputation management integration with Medallia.
Medallia allows you to effortlessly connect with your customers at the end of their journey, via their preferred channel. Turn loyalty into growth by encouraging your customers to share their feedback about you with a wider audience. Give your customers the option to post their survey answers to external social channels such as Facebook, Twitter, Google, and TripAdvisor.
Benefits hoteliers can expect:
- Rewire your entire organization to systematically drive action and win on customer experience
- Connect with your customers via their preferred communication channel
- Improve the customer experience and customer relationship
How it connects through RoomKeyPMS:
- Medallia collects data from RoomkeyPMS via a one-way interface on our API portal – If you need specifics on the data being pulled from the PMS, please contact Medallia directly.