Case Study

The Atticus Hotel & Third Street Flats

Executive Summary

Before The Atticus Hotel and Third Street Flats properties implemented the RoomKeyPMS Payments solution, they were frustrated with poor customer service and high credit card processing fees charged by their existing vendor.

Since implementation, both The Atticus Hotel and Third Street Flats have been able to decrease payment processing rates by approximately 25-30% and both properties are also highly satisfied with the new level of customer service they have access to.

“The professionalism with which RoomKeyPMS conducted themselves as we moved into this process was very impressive: well organized and thorough. The training, documentation and customer service associated with the implementation and since moving to the RoomKeyPMS Payments platform has also been stellar.”

– Ben Perle, General Manager & Partner, The Atticus Hotel


Under the Live McMinnville LLC Property group and located in the heart of Willamette Valley, Oregon, The Atticus Hotel is a 36-room, 4-star, full-service boutique hotel. Also under the same Property group are the Third Street Flats, eleven uniquely inspired flats in downtown McMinnville, in the centre of Oregon Wine Country. 

Both properties were using the same vendor to process all credit card payment transactions. Although it functioned quite seamlessly behind-the-scenes, Management was frustrated with the lack of customer service received from the vendor, as well as the high fees they were being charged to process credit card transactions. 

Both properties needed a better vendor partner, who would be more responsive to their system issues, and who would also be more competitive with their payment processing rates.

How RoomKeyPMS Payments Helped

Committed to delivering superior customer service, at a 92% satisfaction rating, RoomKeyPMS’ support service team is designed to ensure customers have access to local hospitality and hotelier experts who truly understand their business and their business’ needs. In addition, the Payments tools offers a 24/7 team of help desk professionals who can dial into a customer’s system via secure, two-factor authenticated tools in order to give the most professional and in-depth online support. Once implemented, The Atticus Hotel and Third Street Lofts saw an immediate improvement in their access to customer service, including detailed training and documentation for their new tools. They have also reported an improved user experience, with the website being much easier to navigate than the previous tool. 

In addition, RoomKeyPMS Payments offered a significant reduction in credit card processing rates by approximately 25 – 30% in comparison to the existing vendor, which will save merchant fees on all credit card transactions and directly impact the bottom line for both hotel properties.



Atticus Bunkhouse Room



Results, Return on Investment and Future Plans

The system access and customer service issues previously experienced by The Atticus Hotel and Third Street Lofts have been resolved since the implementation of RoomKeyPMS Payments, allowing Management and team members to focus on the more important tasks of greeting and assisting guests. 

The competitive payment processing rate structure offered by RoomKeyPMS came in approximately 25 – 30% less than the previous vendor, which will translate into significant savings when both properties process credit card transactions in the future.  

Learn more about payment processing with RoomKeyPMS Payments.

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