• Support Portal
  • 800.234.5695
  • Sales Meeting Request
RoomKeyPMS
  • Products
      cta image
      Introducing: Mobile Check-In & Check-Out

      Take advantage of touch-less mobile pre-arrival to speed up check-in and keep staff and guests physically distanced.

      Learn More

    • Property Management Software

      A simply feature rich PMS to manage your hotel

    • Mobile Guest

      A complete mobile experience for your guests built into the PMS

    • Embedded Payments

      Securely manage mobile, device and PMS payments in one place.

    • Capital

      Quick access to growth capital for your property

    • Direct & Distribution

      Powerful cost effective CRS integrated with the PMS

    • Rate Shopper

      Affordable competitor pricing and performance

    • Interfaces & Integration Marketplace

      Discover and connect with 100s of 3rd party products

  • Pricing
  • Resources
    • Cheat Sheets

      Short reads to help manage your hotel

    • How-To Guides

      Step by step guides for hotel operations

    • Whitepapers

      A wider look at industry trends

    • Videos
    • All Resources
  • Blog
  • Customers
  • Company
      cta image
      Press Release - Mobile Check-In & Check-Out with Automated Emails

      Increase automation to offset lower staffing levels

      Learn More

    • About

      A team of hoteliers managing 70,000 rooms

    • Press Releases

      News across our products, industry and team

    • Careers

      Opportunities to work with a 20-year hospitality leader

    • Customer Service

      Our local team of hoteliers to support you

Book a Demo
Book a Demo

Property Management System

The Impact of a PMS on Property-wide Operations

The Impact of a PMS on Property-wide Operations | RoomKeyPMS

Tim

President

September 12, 2017

Lakeview Hotels and Resorts has led the charge in incorporating the right PMS into their hotel operations. With over 20 hotels, a spa, a golf course and five restaurants across Canada, Lakeview Hotels and Resorts requires comprehensive organization and attention to detail in its day-to-day operations. Profit-reaching initiatives and bottom line driven strategy led Lakeview to adopt RoomKeyPMS in 2005, keeping them ahead of the curve for over a decade.

Jeannette Clarke, Operations Manager at Lakeview Hotels and Resorts, notes that the entire team uses a wide variety of tools and features on a daily basis and speaks to the benefits of RoomKey’s data collection and reporting functionalities:

“Our executive team loves the sales reports, our sales team appreciates the production reports, our reservation agents couldn’t possibly do their jobs as efficiently without guest profiles and our accounting team likes that we can drill down into direct billing accounts and specific transaction records no matter how old they are—the data is always there!”

Among other features, Lakeview particularly benefits from the centralized guest profiles that allow them to gather information from each stay, such as preferences and demographics, and prepare better for future visits. Latest guest merge functionality allows staff members to easily update guest data at several touchpoints so that guest information is always up to date. With centralized data available, guests’ preferences are available to the front desk staff at each Lakeview-branded property across the country.

Keeping detailed guest profiles helps hotels greet newly arrived guests more personally, accommodate their preferences and increase their chance of returning to one of the group’s hotels. RoomKey allows properties to acquire and store information that can assist in creating customized offers and analyzing seasonal trends.

The efficiency and ease of using RoomKeyPMS has allowed Lakeview to establish a toll-free central booking office. Since information is stored in a single system, the call centre allows for streamlined cost and more expert guidance. The guest reservation process can be completed within 15 to 30 seconds. “Our guests know we can review their profile data very quickly, make appropriate selections and email them a confirmation without the need to keep them on the phone,” said Clarke.

Lakeview distinguishes themselves through their personalized service and interaction with guests—which RoomKey makes possible through their innovative booking system that efficiently accommodates individuals, groups or functions. As Clarke points out, “The program is very user-friendly and once you understand the flow of doing each of the tasks it is a snap to complete them accurately and efficiently.” The front desk staff at each property is free from spending time on complicated and tedious administrative tasks and is instead able to offer individualized attention to guests, allowing Lakeview to uphold the values it’s best known for.

“The team at RoomKeyPMS listen and more importantly hear what their clients are saying. The program is very good and continuously evolving,” said Clarke, “Add to this the fact they have some of the most genuine, caring and wonderful support personnel I have worked with, and it’s a win-win for all involved.”

Learn more about how RoomKey can benefit your property—and become a valuable member of your team.

Photo Credit: Flickr / Robert Linsdell

HOTEL ROI CALCULATOR

Find out how a PMS Saves You Money

Calculate ROI

About the author

Tim

President

Tim is president of RoomKeyPMS. Tim joined the company after his pioneering web application company was acquired by RoomKeyPMS. After acquiring his BBA he spent over 15 years developing web applications for hospitality clientele ranging from golf and ski resorts to international retreats. Although Tim’s passion lies in the challenge of software and service, he can also be found hunting down the best barbecue or traveling abroad with his family.

You might also like...

Property Management System

Revolutionizing Hotel Financing: How Cash Advances Are Changing the Hospitality Industry

By Tim on May 16, 2023

Read more
The Evolution of a Property Management System and Its Impact on Hoteliers | RoomKeyPMS
Property Management System

The Evolution of a Property Management System and Its Impact on Hoteliers

William Tam Profile Photo | RoomKeyPMS

By William Tam on March 17, 2020

Read more
Skift Research | Hotel PMS Survey | RoomKeyPMS
Property Management System

Skift Research Reports How Vendors like RoomKeyPMS are “Shaking Up” the PMS Space

By Tim on January 28, 2020

Read more

Subscribe to our newsletter!

  • Pricing
  • Customers
  • Blog
  • About
  • Resources
  • Careers
  • Support
  • Privacy Policy
  • Responsible Disclosure Policy
#408 – 55 Water Street, Office #8152 Vancouver, BC V6B 1A1
  • Tel: 604.984.6001
  • Toll Free: 800.234.5695
  • [email protected]
© 2025 NSight Inc. All Rights Reserved.
* please refer to Terms & Conditions
  • Twitter
  • Facebook
  • Instagram
  • LinkedIn

By continuing to browse or by clicking “Accept All Cookies,” you agree to the storing of first- and third-party cookies on your device to enhance site navigation, analyze site usage, and assist in our marketing efforts.
Cookie Policy | Privacy Policy

Manage preferences

Privacy Preference Center

Close
  • Your Privacy
  • Essential cookies
  • Performance Cookies
  • Functional Cookies
  • Third-party cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Privacy Policy

Required
Personal data collected during visits to our websites are processed by us according to the legal provisions valid for the countries in which the websites are maintained. Our data protection policy is also based on the data protection policy applicable to RoomKeyPMS. Read more

Cookie Policy

Required
RoomKeyPMS uses cookies and similar technologies, such as HTML5 web storage and local shared objects (all referred to as ‘cookies’ below), to record the preferences of users and optimize the design of its websites. They make navigation easier and increase the user-friendliness of a website. Read more

Essential cookies

These cookies are essential for websites and their features to work properly. Without these cookies, services such as the vehicle configurator may be disabled.

Cookies used

  • WordPress Required
  • Wordfence Required

Performance Cookies

These cookies collect information about how you use websites. Performance cookies help us, for example, to identify especially popular areas of our website. In this way, we can adapt the content of our websites more specifically to your needs and thereby improve what we offer you. These cookies do not collect personal data. Further details on how the information is collected and analyzed can be found in the section ‘Analysis of usage data’.

Cookies used

  • Google Analytics Sign out

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

  • Zopim

Third-party cookies

These cookies are installed by third parties, e.g. social networks. Their main purpose is to integrate social media content on our site, such as social plugins.

Cookies used

  • Google / DoubleClick
  • Google / Advertising
  • CloudFlare
  • Facebook
  • LinkedIn
  • Bing
  • Sumo
  • Reddit
More information Save
Verified by MonsterInsights