Our new guest merge functionality marks months worth of work. Here is a sneak peak of how this functionality will help you clean up your guest data and drive towards the holy grail: one accurate guest profile.
We strongly believe that the core of a property management system (PMS) is the guest. Without a clear view of this guest how can you provide a consistent experience? How can you ensure the most profitable booking based on guest needs? How can you market to the guest accurately pre-stay and post-stay? You can’t.
We didn’t want to create another manual tool that made you do all the work. To this end we created an intelligent tool that does a lot of the heavy lifting for you. Our new feature will allow your staff to easily clean guest data either during a reservation, check-in or when they have a few free moments.
Use Smart Match to Update Guest Records Quickly and Efficiently
Using exact matching and fuzzy logic our system will automatically determine what guests should get group together.
Gather and Join Many Guest Data Points to One Profile
This feature doesn’t restrict the data points you keep on a guest, in fact it does the opposite, by opening the possibilities of what you can store. Gone are the days of adhering to only one master record, we merge and keep all the guest data points to ensure you can refer to it when speaking to a guest.
The guest has 5 phone numbers, no problem, we will keep them all.
Quickly Sort and Find Duplicates by Guest Status and Time Period
Built in selections let you easily de-dupe your records by guest stage (i.e. arrival, departure) and by a preset time period (today, tomorrow, next 7 days etc.) or custom time range.
Guest Records Accurate Across Your Chain of Hotel Properties
Each update or merge made by a hotel agent at any property is accurately reflected across your chain of properties.
Keep a Record of Everything
In a well run hotel accountability is key. This feature tracks every guest merge for easy reference: recording who did it, what they merged, and when.
When You Can Expect to Use It
This functionality is now in use by hotels in our early adopter program. We expect this to be available to everyone in Q2 of this year. Stay tuned.
Updated Tuesday, November 21st: Introducing the premium feature, “Profile Match & Merge”, a smarter way to combine guest information.