Author: Tim Major

5 Steps to Rebuilding & Maintaining Guest Trust

As a result of the coronavirus outbreak and social distancing guidelines, our ‘new normal’ is causing a big shift in consumer behaviours and priorities. When the travel industry recovers, a hotel’s level of cleanliness, for example, will be front of mind for travellers. Hoteliers will need to be able to reassure guests that they can

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How Hotel Technology Can Help Manage the Affects of COVID-19

As the COVID-19 virus continues to have dramatic impacts across the globe, what’s important now is for hoteliers and hospitality industry staff to focus on long-term strategies that can help manage the affects of the pandemic. In addition to creative solutions that hoteliers and vendors are implementing to deal with the virus now, there are

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Practical, Helpful Information for Hoteliers During COVID-19

As the COVID-19 crisis unfolds, the magnitude of the public health and economic crisis becomes more real every day.  We don’t pretend to have all the answers to this unprecedented situation for our industry.  Indeed, this is unchartered territory for all of us. But with over 60,000 rooms on the RoomKeyPMS platform, we want to

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20 Years of Evolution in the Hospitality Industry

RoomKeyPMS is celebrating a milestone anniversary this year, marking 20 years of leadership in hotel property management software. The last two decades have seen a significant amount of change within the hospitality industry, as hoteliers have had to adapt to new technology and the evolution of guest behaviours and expectations. In honour of RoomKeyPMS’ 20-year

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Skift Research Reports How Vendors like RoomKeyPMS are “Shaking Up” the PMS Space

Legacy property management systems (PMS) missed the boat when tech innovation started ramping up. Now they are playing catch-up. Cloud computing, open APIs, marketplaces and middleware layers are shaking up this stale corner of hotel tech, and it’s crazy exciting. — Wouter Geerts, Skift Research Skift Research has recently published a new report about the

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RoomKeyPMS Supports the Paralympic ParaTough Cup

Last week, the team at RoomKeyPMS participated in the 2nd annual Paralympic Foundation ParaTough Cup fundraising event in Vancouver. The half-day event brings together corporate teams of six who face off against each other in a series of Para sport challenges including wheelchair basketball, sitting volleyball and Para ice hockey. The event raises funds to

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What Hoteliers Need to Know About PCI Compliance

Hoteliers have a responsibility to ensure that their customer’s personal data and payment information is handled properly and securely. Failure to do so can risk the exposure of that private data into the wrong hands, in the event of a system security breach. In order to reduce that risk and properly protect customer information, the

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The Top 10 Best Tech from HITEC 2019

It’s been a few weeks since HITEC Minneapolis wrapped up, and we’re still filtering through all of the new and innovative technology that was presented or demonstrated during the conference. With over 390 exhibitors with their products on display, there were a lot of contenders for the title of “best” hospitality tech offering. And while

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How Technology Can Impact the Success of Your Hotel

Over 92 million strong, the Millennial generation is currently America’s largest and, estimated to account for over 50% of the global workforce by next year, they represent a significant chunk of consumer spend. Having grown up surrounded by technological advancements, the Millennial population is constantly connected. Technology influences how they work, shop and travel…and the

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RoomKeyPMS has Undergone Some Renovations

RoomKeyPMS is excited to announce a full rebranding, coming at the end of June. Rest assured, our mission remains the same: to provide hotelier-led smart software that creates an adaptive Property Management System. We believe a new direction and company voice will help our clients connect in a more meaningful way with the services we

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