Every year, the hotel industry adopts a range of new technologies that promise to upgrade operations and enhance the guest experience. While some of these advancements and innovations have the ability to radically alter the hotel landscape, they aren’t all created equal. The trick for hoteliers is being able to navigate the noise and identify
Artificial intelligence is often spoken about as a “future” technology. But the truth is, AI is already here. We are now on the cusp of an AI revolution, and it is already having a big impact in the hospitality and travel industries. From chatbots to smart PMS, hotels don’t have to wait until the next
It’s been a momentous year for all of us at RoomKeyPMS. We’ve seen a staggering 11 new version releases of RoomKeyPMS with one more still to drop this month, the launch of a new EMV Credit Card processing interface with Heartland Payment Systems and another new interface to MerchantLink is also well underway. We developed
Personalization is one of the most exciting opportunities in the hospitality industry. Hotels that can customize guests’ stays stand out from the competition and deliver more memorable experiences to their guests. We have written previously about how personalization is upgrading the front desk experience and the guest life cycle. In order to understand how personalizing
Today’s best and most advanced PMS systems operate more broadly and deeply than ever before, storing data from a large number of guest touchpoints. When that data is compiled, it forms rich guest profiles that help your hotel customize services across your hotel and accommodate guests’ specific needs and preferences. We have written previously about
Artificial intelligence is the hot topic of the year—and it’s disrupting each and every industry, from healthcare and marketing to finance and transportation. And now, AI is moving into the hospitality space, with new technologies changing the way that hotels are searched, booked and managed. Considering how important human interactions are in hospitality, AI might
We have been working towards shipping key technologies that focus on the quality of guest data and the improvement of the guest experience. Today we are excited to launch Profile Match & Merge. This is the first feature in the hotel PMS industry that intelligently suggests potential duplicate guest records, allowing your team to unify guest data from
A modern PMS allows hotels to integrate their operations across the board. As more guest touchpoints become digitized with Internet-of-Things (IoT) technologies, hotels have more and more opportunities to gather data from their guests in real-time. Over time, that data can be used to create in-depth customer profiles that help hotels optimize the guest experience.
We are pleased to announce we have received the PCI DSS 3.2 certification. RSI is one of very few PMS providers to successfully complete the assessment against the most recent PCI Data Security Standard (PCI DSS) version 3.2. Our Attestation of Compliance (AOC) is available upon request. RSI is committed to this international information security
Compression periods present golden opportunities to raise revenues—but only with a careful approach. The wrong strategies can actually cut into the bottom line, diminish the reputation of the hotel and jeopardize bookings over the long term. Rely on these sound strategies to maximize revenue when your hotel is nearing complete occupancy. Make Plans as Early
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