• Support Portal
  • 800.234.5695
RoomKeyPMS
RoomKeyPMS
  • Products
      cta image
      Introducing: Mobile Check-In & Check-Out

      Take advantage of touch-less mobile pre-arrival to speed up check-in and keep staff and guests physically distanced.

      Learn More

    • Property Management System

      A simply feature rich PMS to manage your hotel

    • Mobile Check-In & Check-Out

      A complete mobile experience for your guests

    • Payments

      A fully integrated solution to securely manage payments

    • Rate Shopper

      Affordable competitor pricing and performance

    • Interfaces & Integrations

      Discover and connect with 100s of 3rd party products

  • Pricing
  • Resources
      cta image
      Hotel ROI Calculator

      Find out how a PMS saves you money.

      Calculate ROI

    • Cheat Sheets

      Short reads to help manage your hotel

    • How-To Guides

      Step by step guides for hotel operations

    • Whitepapers

      A wider look at industry trends

    • Videos
    • All Resources
  • Blog
  • Customers
  • Company
      cta image
      Press Release - Mobile Check-In & Check-Out with Automated Emails

      Increase automation to offset lower staffing levels

      Learn More

    • About

      A team of hoteliers managing 70,000 rooms

    • Press Releases

      News across our products, industry and team

    • Careers

      Opportunities to work with a 20-year hospitality leader

    • Customer Service

      Our local team of hoteliers to support you

    • Contact
Book a Demo
Book a Demo

Press Releases

Spring 2012 RoomKey Software Release

William Tam

William Tam

Training Manager

June 21, 2012

RoomKeyPMS Live Chat

8 months ago we launched a program that we knew would have a significant impact on how our clients received support for their day to day questions, we called this RoomKeyPMS Smart Support.

As great as RoomKeyPMS Smart Support has been, we still knew there were additional opportunities available to further enhance our overall service levels and provide quick and efficient support to our clients.  The idea of RoomKeyPMS Live Chat was born.  Our clients now have the ability to engage someone from the RoomKeyPMS Support team with the click of a button. No problem, we’ve given you the ability to take a screenshot directly through the chat program itself so we can see what you’re seeing!

RoomKeyPMS Live Chat will be available during our regular office hours of 4a – 5p PST.

Spring 2012 RoomKey Software Release

Log Book

One of the strengths that the team at RoomKeyPMS has is that we’ve all come up from the hotel industry so we know what the day to day issues and challenges are.  One of the major challenges is communication and with the new Log Book + enhancement, we think we’ve finally resolved it! Log Book not only embeds your front office log book into RoomKeyPMS but it also allows you to send messages back and forth to other RoomKeyPMS users  and allows you to create/assign tasks.  Daily routine items like morning checklists can be created inside RoomKeyPMS so everyone is working off the same list.  The best part about all of this is that you can tell who has and hasn’t read their messages!  We highly recommend that you take advantage of this amazing new tool and adopt it into your every day routine!

Spring 2012 RoomKey Software Release

Get the latest updates directly to your inbox

You might also like...

Press Releases

RoomKeyPMS Releases Mobile Check-Out

Tim Major

By Tim Major on January 13, 2021

Read more
Press Releases

RoomKeyPMS Releases Enhancements to Mobile Check-In with Automated Pre-arrival Emails

Tim Major

By Tim Major on November 19, 2020

Read more
Press Releases

Executive Suites Squamish Implements RoomKeyPMS’s Inhouse Mobile Check-In to Create A Contactless Experience

Tim Major

By Tim Major on October 21, 2020

Read more

Subscribe to our newsletter

  • Products
  • Pricing
  • Customers
  • Blog
  • About
  • Resources
  • Careers
  • Support
  • Contact
  • Privacy Policy
Unit 8152, 200-375 Water Street, Vancouver, BC, V6B 0M9
  • Tel: 604.984.6001
  • Toll Free: 800.234.5695
  • [email protected]
© 2021 NSight Inc. All Rights Reserved.
* please refer to Terms & Conditions
  • Twitter
  • Facebook
  • Instagram
  • LinkedIn

By continuing to browse or by clicking “Accept All Cookies,” you agree to the storing of first- and third-party cookies on your device to enhance site navigation, analyze site usage, and assist in our marketing efforts.
Cookie Policy | Privacy Policy

Manage preferences

Privacy Preference Center

Close
  • Your Privacy
  • Essential cookies
  • Performance Cookies
  • Functional Cookies
  • Third-party cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Privacy Policy

Required
Personal data collected during visits to our websites are processed by us according to the legal provisions valid for the countries in which the websites are maintained. Our data protection policy is also based on the data protection policy applicable to RoomKeyPMS. Read more

Cookie Policy

Required
RoomKeyPMS uses cookies and similar technologies, such as HTML5 web storage and local shared objects (all referred to as ‘cookies’ below), to record the preferences of users and optimize the design of its websites. They make navigation easier and increase the user-friendliness of a website. Read more

Essential cookies

These cookies are essential for websites and their features to work properly. Without these cookies, services such as the vehicle configurator may be disabled.

Cookies used

  • WordPress Required
  • Wordfence Required

Performance Cookies

These cookies collect information about how you use websites. Performance cookies help us, for example, to identify especially popular areas of our website. In this way, we can adapt the content of our websites more specifically to your needs and thereby improve what we offer you. These cookies do not collect personal data. Further details on how the information is collected and analyzed can be found in the section ‘Analysis of usage data’.

Cookies used

  • Google Analytics Sign out

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

  • Zopim

Third-party cookies

These cookies are installed by third parties, e.g. social networks. Their main purpose is to integrate social media content on our site, such as social plugins.

Cookies used

  • Google / DoubleClick
  • Google / Advertising
  • CloudFlare
  • Facebook
  • LinkedIn
  • Bing
  • Sumo
  • Reddit
More information Save