As 2014 came to a close, it was an exciting year to be a part of RoomKeyPMS and the hospitality industry as a whole. President and COO of STR Amanda Hite is forecasting a record setting end to 2014 with average daily rate and revenue per available room both expected to end at the highest rates that STR has seen since its inception in 1987 and occupancy ending at 64.4%, an industry level not seen since 1996.
The STR predictions for 2015 are looking even brighter for the hospitality industry including:
- Occupancy to rise 1.1% to 65.1 percent
- ADR to increase 5.0 percent to US$121.37
- RevPAR to grow 6.2 percent to US$79.06
- Demand is expected to increase 2.4 percent
- Supply is predicted to increase 1.3 percent in 2015
As the hospitality industry is ended off year on a high note, so did RoomKeyPMS. 2014 was another memorable yearwith tremendous growth, expansion and new partnerships. RoomKeyPMS moved our office this year into the trendy Vancouver neighborhood of Gastown which houses many top Vancouver tech firms. With this move, we also welcomed many new staff members to fill our new office. Joining our RoomKeyPMS family in 2015 was:
Gaelle Vogt – Account Executive
Michael Brkich – Account Executive
Navneet Nathoo – Marketing Manager
Ashley Drummond – Project Manager
Marc Karbowiak – Development Manager
Luis Cabral – Software Engineer
Jimi Yamashita – Implementation and Revenue Management Specialist
David Brookfield – Training and Implementation Specialist
Patrick Renny – Client Services
William Tam – Client Services
Jennifer Chu – Client Services
Michelle Madsen – CFO
As RoomKeyPMS grows, we continue to evolve. We are always looking for ways to make our hotelier partners more successful and how your PMS we can assist in that success. RoomKeyPMS has added a full suite of partners that help us complete our GMS – Guest Management System. As the market shifts to focus greater on guest experience, hoteliers need the tools to ensure that guest engagement occurs.
GuestDriven – Mobile Guest Engagement platform that enables hotels to interact directly with guests via their mobile devices.
GuestFolio – Seamless suite of automated guest engagement tools, all managed from an easy-to-use dashboard and interfaced with RoomKeyPMS.
hotel SystemsPro – Sales account management solution that empowers hotels of all sizes and markets to Sell More, Faster!
Medallia – A guest feedback solution featuring social rival and benchmarking, comment analytics and response alerts.
Skywire – Caters to the hospitality industry by providing business marketing, cutting-edge workforce management, and POS solutions.
2014 was a landmark year for RoomKeyPMS development. In our commitment to be transparent and continually develop RoomKeyPMS to stay up-to-date on latest industry trends. Accomplishments achieved this year included:
- 8 New RoomKeyPMS releases
- 2 RoomKeyAPI releases
- Over 1000 defect fixes
- Added 10 new Interfaces to our library
RoomKeyPMS Release Highlights include:
PACE Report – Provides a detailed breakdown of the hotel’s monthly pick up by day for Room Nights, ADR, Occupancy and RevPar and compares figures with the previous year.
Revenue Optimization Reports – Assists revenue managers to draw information more easily from RoomKeyPMS and import CSV reports
Groups Module: Rate Enhancements – The ability to override a “Group Rate” and set different rates for pre and post nights.
Rate Override/Variance Functionality – A reportable command forcing users to confirm why they are overriding a rate
Abandonment Functionality – A reportable command forcing users to confirm why they are abandoning a reservation
Custom field reporting – Now reportable, so birthdays, Pet names, anything of your choosing can be added on a per guest basis to your database for your records
Additions to our Interface Library
booking.com Interface – allows you to save on transaction fees with our Direct Connect to booking.com featuring no transaction fees
Shift4 Chip & PIN – RoomKeyPMS has completed EMV certification with Shift4’s DOLLARS ON THE NET® solution
hotel SalesPro interface – Your property can now access RoomKeyPMS data directly within hotel SalesPro.
Medallia Integration – Easily manage your online reputation with your RoomKeyPMS data within Medallia.
GuestDriven Interface – Provide your customers with the mobile access to your amenties with all transactions recorded in RoomKeyPMS.
Jack Rabbit Interface – JackRabbit systems connects DMOs websites helping to reduce transaction costs for our partners.
Clairvoyix interface – Hotel automated marketing connected to your RoomKeyPMS data making marketing easier and more targeted.
Siteminder and Rategain integrations – These new channel management 2-way integrations make reservations more affordable for our hotelier partners.
ImPOS integration – New POS integration option for hoteliers
POS API Interfaces – With this new API feature, any POS system can connect to RoomKeyPMS
RoomKeyPMS had an amazing year in 2014 and we are looking forward to working with you in the 2015.