September 25, Vancouver, BC: RoomKeyPMS, the leading cloud-based property management software for the global hospitality industry, is pleased to announce a new partnership with GuestDriven, the groundbreaking hospitality mobile solution provider that enables hotel brands to personalize their customer experience through its Mobile Guest Engagement platform.
GuestDriven provides hotels with a client-facing mobile app and a hotel-facing marketing and communication dashboard, providing them with the ability to offer their guests a frictionless experience at every stage of travel — before, during, and after. Through the mobile engagement platform, GuestDriven gives hotels guest data that can be leveraged to create unforgettably personalized experiences and highly targeted marketing campaigns.
“RoomKeyPMS believes that hoteliers need more than an average PMS to address the needs of today’s guest. They need a GMS — a Guest Management System — to stay competitive,” said Kerry Brock, RoomKeyPMS, VP of Sales and Marketing. “With the of ubiquity of mobile technology in our lives, GuestDriven provides RoomKeyPMS the mobile app component that completes our GMS offering for our hotel partners, and we are very excited to add their technology to our platform.”
“This partnership is a perfect union between two companies who enable hotels to create higher rates of acquisition and engagement,” said Anthony Zebrowski-Rubin. “We’re excited to be able to offer our platform to current and future clients of RoomKeyPMS, and are looking forward to giving those hotels a greater reach into the mobile arena. With the insights provided by the two systems, hotels will be able to engage their guests on a far deeper level, leading to long-lasting relationships with guests and a greater share of the market.”
RoomKeyPMS is more than a Property Management System; it’s a complete Guest Management System to manage your guest experience before, during and after their stay. Every year RoomKeyPMS is trusted to handle over 20 million transactions for our hotel partners. RoomKeyPMS is the leading cloud-based PMS that is easy for front-desk staff to use, while providing robust management reporting and extensive guest insight.
GuestDriven is a Mobile Guest Engagement platform that enables hotels to interact directly with guests via their mobile devices. Valuable marketing data, including guest preferences and behaviors, is passed to hoteliers, which can be leveraged to elevate guest experience and increase revenues by offering personalized perks, promotions, and rewards.
An integrated suite of specialized tools for targeting, campaigning, and interacting with guests at every stage of travel assists hospitality brands in enablement of customer advocacy, allowing hotels to reward loyalty in real-time.
Founded in 2010 and headquartered in Montreal, Canada, GuestDriven has implementations in over 60 cities and more than 215 properties.