RoomKeyPMS announces plans to enhance the customer experience by reviewing the current access to customer support and training options available to customers. Times are changing ever so quickly and improving methods of learning the features and functionality of our product is vital to keep up with the times as customers are looking for easier ways to get in touch and stay connected with our team.
A few initiatives that we are doubling down on our focus is:
- Customer Support Ticketing System – Reviewing the ways our customers communicate with our support team and actively work with potential partners to create an easier method to get assistance in a quick, easy, and efficient way.
- Learning Management System – Develop a training and onboarding process that is fun, interactive, and painless to learn the full ins and outs of RoomKeyPMS and become an expert user of our software and additional product offerings.
- Complimentary Webinar Series – Offer complimentary webinar sessions on highly utilized areas of RoomKeyPMS to staff within a very high turnover industry to ensure the knowledge of our software is maintained across all team members to ensure the success of your business operation.
These initiatives are our focus on improving the experience of how our customers interact with the team at RoomKeyPMS. Our goal is to actively improve the tools and resources available to our customers to further enhance our service offering.
Stay tuned for further updates and join us as we make these necessary changes to ensure our customers feel supported as the industry continues to recover and the travel industry hits that reset button.
RoomKeyPMS provides a property management system (PMS) that gives independent hotels an advantage by making it easier and more affordable to provide the best guest experiences, increase revenue and reduce costs. With over 70,000 managed rooms across the US and Canada, RoomKeyPMS has proven themselves as a trusted hotel industry partner for almost 20 years. In addition to delivering a reliable, well-connected PMS, RoomKeyPMS pride themselves on superior customer service—their locally-based support team is made up of former hoteliers with a 92% satisfaction rating. For more information, please see our website at www.roomkeypms.com.