Wonderful article from our friends at Magnuson Hotels……..”Ask yourself this. Is my company growing profits—not just sales? Are we still on a focused mission, or have we compromised and drifted. If you’re not sure, here is what to do.” Read the complete article here
THE IMPACT OF A PMS IN THE GUEST LIFE CYCLE
Stages 1–3: Pre-Arrival, Arrival and Occupancy/Stay