Tag: Hotel Management Software

Insider Tips on Price Tiering: How to Optimize Daily Revenue

  Meet Your Coach Johnathan Capps, VP of Revenue at Charlestowne Hotels, points to his team’s comfort and trust with RoomKeyPMS software as important factors in their success, and describes how revenue managers at Charlestowne Hotels locations across the U.S. can find value in RoomKey’s price tiering feature. Why Charlestowne Chooses RoomKeyPMS RoomKeyPMS has been

Read More

3 Ways to Sync Your Online and Offline Booking Efforts

Maximizing your bookings is the key to your hotel’s success. To do so, you’ll need to target potential guests through both online and offline channels. Up to 60% of online bookings come from OTAs. But that doesn’t cover bookings made directly on your site or offline bookings done via travel agents, walk-ins and other more

Read More

Eight Tips for Crafting the Best Customer Satisfaction Survey for Your Hotel

Hotels rely on satisfied, returning customers to succeed. But what’s the most effective way to understand what a guest is looking for? How can you unlock the valuable details of a traveller’s motivations and experiences? The simple solution is a customer satisfaction survey. Consider the following tips to craft a user-friendly post-stay survey that will

Read More

4 Tips to Keep Your Front Desk Running Smoothly

Booking rooms, answering questions, helping general hotel operations stay on track—the front desk is vital to your hotel. Keeping it running smoothly, however, is no easy task. The front desk is a crucial point of contact for guests. It’s where you can make a lasting impression, and it’s one of your top opportunities for differentiating

Read More

Common Complaints About Online Hotel Bookings (and How to Fix Them)

When planning the perfect stay for your guests, there are many variables—human error, tech glitches—that can lead to unexpected problems. Even the most respected hotel chain doesn’t always get it right—and that’s ok. To keep your customers happy, you’ll need to have a good plan in place to address common hotel booking mistakes. Mishandled Reservations

Read More

4 Key Industry Trends Every Hotelier Should Know About

When it comes to a competitive industry like hospitality, a hotel’s operations and marketing strategies need to incorporate modern technology and consider consumer behaviour patterns in order to stand out. It’s especially important in today’s world, when consumer preferences evolve at a fast pace. Here are a few important trends characterizing the hotel industry—and how

Read More


By continuing to browse or by clicking “Accept All Cookies,” you agree to the storing of first- and third-party cookies on your device to enhance site navigation, analyze site usage, and assist in our marketing efforts.
Cookie Policy | Privacy Policy

Privacy Preference Center


Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Privacy Policy

Personal data collected during visits to our websites are processed by us according to the legal provisions valid for the countries in which the websites are maintained. Our data protection policy is also based on the data protection policy applicable to RoomKeyPMS. Read more

Cookie Policy

RoomKeyPMS uses cookies and similar technologies, such as HTML5 web storage and local shared objects (all referred to as ‘cookies’ below), to record the preferences of users and optimize the design of its websites. They make navigation easier and increase the user-friendliness of a website. Read more

Essential cookies

These cookies are essential for websites and their features to work properly. Without these cookies, services such as the vehicle configurator may be disabled.

Cookies used

  • WordPress Required
  • Wordfence Required

Performance Cookies

These cookies collect information about how you use websites. Performance cookies help us, for example, to identify especially popular areas of our website. In this way, we can adapt the content of our websites more specifically to your needs and thereby improve what we offer you. These cookies do not collect personal data. Further details on how the information is collected and analyzed can be found in the section ‘Analysis of usage data’.

Cookies used

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

  • Zopim

Third-party cookies

These cookies are installed by third parties, e.g. social networks. Their main purpose is to integrate social media content on our site, such as social plugins.

Cookies used