Meet Your Coach Johnathan Capps, VP of Revenue at Charlestowne Hotels, points to his team’s comfort and trust with RoomKeyPMS software as important factors in their success, and describes how revenue managers at Charlestowne Hotels locations across the U.S. can find value in RoomKey’s price tiering feature. Why Charlestowne Chooses RoomKeyPMS RoomKeyPMS has been
Maximizing your bookings is the key to your hotel’s success. To do so, you’ll need to target potential guests through both online and offline channels. Up to 60% of online bookings come from OTAs. But that doesn’t cover bookings made directly on your site or offline bookings done via travel agents, walk-ins and other more
Hotels rely on satisfied, returning customers to succeed. But what’s the most effective way to understand what a guest is looking for? How can you unlock the valuable details of a traveller’s motivations and experiences? The simple solution is a customer satisfaction survey. Consider the following tips to craft a user-friendly post-stay survey that will
Booking rooms, answering questions, helping general hotel operations stay on track—the front desk is vital to your hotel. Keeping it running smoothly, however, is no easy task. The front desk is a crucial point of contact for guests. It’s where you can make a lasting impression, and it’s one of your top opportunities for differentiating
When it comes to managing a busy hotel, it can be tough to stay on top of all the different operational activities that keep your property running smoothly. Thankfully, there are a variety of different software programs and apps that will ensure your day-to-day operations are working well both independently and as a whole. By
When planning the perfect stay for your guests, there are many variables—human error, tech glitches—that can lead to unexpected problems. Even the most respected hotel chain doesn’t always get it right—and that’s ok. To keep your customers happy, you’ll need to have a good plan in place to address common hotel booking mistakes. Mishandled Reservations
When it comes to a competitive industry like hospitality, a hotel’s operations and marketing strategies need to incorporate modern technology and consider consumer behaviour patterns in order to stand out. It’s especially important in today’s world, when consumer preferences evolve at a fast pace. Here are a few important trends characterizing the hotel industry—and how
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