Tag: Hospitality

What Are You Doing To Attract Corporate Clientele

Long gone are the days that an in-room desk and high speed internet connection are the key components to attracting corporate clientele. As with leisure guests, corporate clientele’s expectations have shifted. What is your property doing to keep up? What are you doing to attract corporate clientele? There are many great suggestions to help attract

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Tips to Ensure a Good Relationship with Travel Agents

In recent years, there has been a significant increase in bookings from travel agents using the Global Distribution Systems (GDS). It’s fair to assume that in a whole of technology and lack on one-on-one assistance, travelers are now craving a “personalized touch”. Many people still like to interact with a knowledgeable travel agent who will

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Health and Wellness Trends in the Hospitality Industry

At the MGM Grand Hotel & Casino in Las Vegas, there are 171 “Stay Well” rooms available within the hotel’s inventory. These rooms come with vitamin-infused shower water, blackout shades and protection from electromagnetic fields. Despite the fact that these rooms cost an extra $30 a night, they see higher than average occupancy rates. While

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How Hospitality Employers Can Navigate the New Overtime Rules

The Department of Labor’s proposed revisions to the Fair Labor Standards Act’s overtime exemptions will impact the American workplace—and especially employers in the hospitality industry (namely hotels and restaurants)—as much as any legal development in the past decade. Exempt job classifications will need to be reassessed and, in many cases, changed.  But to view this

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Put Yourself Into The Shoes Of Your Shopper

Put Yourself Into The Shoes Of Your Shopper When is the last time you updated the content on your brands website? Your OTA’s? When is the last time you put yourself in the shoes of the people booking your hotel? In today’s ever-evolving online landscape, many factors can impact the buying behavior of potential future

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Tablet Adoption Changing How Guests Search (and Book)!

I’ve written previously about the increasing impact of social and mobile on consumer behaviour in general, and of course in the travel space in particular. More data came out last week with a report in Mobile Marketer on the effects of the continued rapid adoption of tablets. The headline that caught my eye was “Tablet

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