Author: William Tam

The Future of the Hospitality Industry

The hotel industry is now in recovery mode as hotels are slowly beginning to re-open for what is usually the busy summer season. Hotel management will most likely opt for a more friction-less and touch-free world resulting in the entire guest experience to look very different. In addition, new health and cleaning guidelines will be

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Integrating Social Distancing During The Guest Arrival Process

Since the outbreak of the novel coronavirus (COVID-19) was identified in January 2020, the hospitality industry has increasingly seen a negative impact on travel and guests’ comfort level with staying in hotels. During these unprecedented times, society has an increased responsibility for the health and safety of everyone by practicing social distancing. Social distancing has

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The Evolution of a Property Management System and Its Impact on Hoteliers

70+ years ago, hotel reservations were booked and tracked through a paper reservations book. It wasn’t until the late 80’s / early 90’s that standard hotel property management systems were developed and implemented at bigger hotel chains, and started automating many of the tasks hoteliers previously managed manually — such as tracking reservations and check-ins

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How Cloud-Based Hotel Software Can Benefit the Hospitality Industry

The hospitality industry has seen a significant rise in the popularity of cloud-based software over the past few years, and it has transformed the way hoteliers do business. While upgrading and transitioning to a new platform can seem like a daunting project to take on, cloud computing offers a number of advantages and benefits over

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How to Set Up Your Hotel’s Influencer Marketing Strategy

With millennials accounting for about half of all travellers worldwide, it’s more important than ever for a hotel’s marketing strategy to be moving towards this tech and social-savvy generation. Influencer marketing can help grow a hotel’s brand awareness, increase loyalty and drive direct bookings by providing consumers with trusted and authentic opinions and advice. However,

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7 Questions You Need to Ask Your Hotel Tech Provider

The research and evaluation process is one of the most important steps when implementing a new technology system. By asking the right questions during this process, hoteliers can better determine which tool or solution will best fit their needs and deliver the benefits they are looking to achieve. The following are 7 key questions to

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5 Payment Processing Challenges for Independent Hotels

Independent hotels are too often faced with challenges that larger chains can avoid or more easily manage, due to their size, available resources, and infrastructure. Payment processing is one of those challenges, despite being a key piece in the success of operating a hotel. As technology continues to evolve and offer better solutions for all

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4 Current Trends in Hotel Payments Processing

As travellers (and the world population, in general) continue to become more reliant on their mobile devices to process nearly every transaction, it’s important for hoteliers to be able to accommodate those expectations. Staying on top of technology trends in the industry can enable hotel operators to deliver what their guests want, when they want

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Keep Your Hotel Connected with Integrations

The average phone has a lifespan of only a few years. Every day, social media sites rise and fall. Technology is constantly reinventing itself, faster than it ever has in human history. The digital era is upon us, and it’s not slowing down. Historically, hotels have been slow to adapt to new technologies. Upgrades are

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