Get ready, hotels, the next generation of travelers are here, and they are here to stay! They have different travel patterns and different needs from guest rooms to a completely new expectation regarding service. This is quickly turning the hotel industry from “technology using” to “technology dependent”, pushing them to make big changes operationally, so they
For as long as we have known, efficiency and efficacy have guided the direction of most industries, ours included. Hotels are constantly looking for new ways to remain competitive, save long-term costs, as well as improve guest satisfaction, and one successful way has been with technology. Over the past several decades we have seen the
Welcome to May – the month that most Northern Hemisphere tourist destinations mark as the beginning of peak season. Hotels start running at 100 per cent occupancy, restaurant patios are full of happy hour enthusiasts, and major attractions have line ups. Some years the tourism industry sees a minor decline due to local issues, for
The hospitality industry has suffered many blows in the past – natural disasters, acts of terrorism, recessions – but it has always recovered. And right now, every indication is that the industry will once again recover, once the worst of the COVID-19 pandemic has passed. And when that happens, hoteliers need to be prepared. Here
Current circumstances have heavily impacted the world of work, making permanent changes in organizations and their operating procedures. As we go into an uncertain phase of unemployment, remote work, or changing roles, it is important to take a step back and understand the implications such transitions will have on your team. It is also crucial
Today, technology drives or supports nearly every touchpoint in the guest journey. Technology is playing a pivotal role in personalizing the guest experience, connecting hotels and restaurants with their guests, and allowing guests to more seamlessly connect with each other. Ultimately, if a hospitality company wants to be guest-centric, it has to embrace the change
With the implementation of a PMS solution, a hotel’s front desk role has no choice but to evolve — but in a very positive way. An integrated PMS can take over and automate much of a hotel’s administrative tasks, such as reservations, room inventory and occupancy management, check-in and check-outs, guest profiles, housekeeping and maintenance, folio
A hotel’s night audit is an important and mandatory process which closes out one day’s transactions in order to start fresh for the following day. The night audit reconciles the balances of each guest ledger, verifies daily financial transactions, tracks occupancy rates, reports revenues, and reviews the overall operational effectiveness of the hotel. Tracking and
Just 22% of people consider themselves brand-loyal, but those who do are worth having on your side. A guest who considers themselves loyal will spend $25 more to book a room, indulge more in extra services and contribute to brand awareness by spreading word-of-mouth and online reviews. Turning a guest from a bargain hunter
Rate shopping is, in theory, simple. Hotels compare their rates against the competition, and use this information to set their own prices. But with reams of data to sort through, rate shopping was once a daunting task. That’s all changed thanks to automated rate shopping software. With this software, hoteliers can bring their rate
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