Profile Match & Merge

Identify and merge duplicate records quickly and easily.

Our Profile Match & Merge feature is a smarter way to clean up your guest data. Instead of spending hours manually sorting through records, our system helps you identify duplicates in a matter of seconds—saving you time and improving your ability to deliver great guest experiences.

 

Easily Discover and Combine Duplicate Guest Records

How Does This Help My Hotel?

Make your guest profiles an asset, not a liability.

Deliver Better Guest Experiences

Complete guest information will allow you to:

  • Streamline the check-in experience
  • Stay up-to-date on guest preferences
  • Save time during guest interactions

Reduce Costs and Increase Revenue

With access to accurate guest data you can:

  • Better identify loyal customers
  • Improve marketing activities
  • Increase your bookings and revenue

Save Time and Manual Work

With the ability to easily identify duplicates, you can:

  • Quickly remove out-of-date information
  • Check new arrivals against old data
  • Save time manually sorting through records

Get Results with Your Technology

With accurate, up-to-date data you can:

  • Personalize marketing activities
  • Deliver successful loyalty programs
  • Automate guest and payment services

“It’s easy-to-use and trainable! We are already seeing a lot less duplicates in our property management system. Our CEO knows the value of marketing, as we send out eblasts regularly, now we can be certain our communications are being received by a single profile that is correct. ”

Erik Mund | Martin Resorts
General Manager

“We find this feature immensely useful. I trained our night auditor to use it immediately and it was very simple. With our many repeat guests I am now able to ensure profiles are combined into one and identify our frequent customers to offer direct booking incentives or determine if they are a corporate customer in need of a negotiated rate.”

Jeff Ross | Inn At Gig Harbor
General Manager

Quickly Sort and Find Duplicates

Easily find duplicate records by guest stage (such as arrival or departure) and time period using a simple drop-down menu.

Update Records Quickly and Efficiently

Our intelligent profile matching system draws on a range of criteria to accurately identify potential duplicates.

Never Lose Guest Data

Instead of restricting you to one master guest record, we merge and keep all of your guest data together—so you don’t lose any valuable information.

Improve Accuracy Across Your Hotel Chain

Any profile update or merge is automatically reflected across your entire hotel chain.

Keep a Record of Activities

With many staff involved in the management of guest data, an audit trail of decisions helps everyone stay on the same page.

“The system helps us improve the guest experience in the reservation process. When phone reservation staff search for a guest, they see one profile instead of multiple profiles. This saves quite a bit of time and is more efficient and professional. The guest interaction with phone reservation staff can then be far more impressive, far more customer-oriented. It expedites the situation, takes the hassle out of phone reservations. Guests will continue to call us directly – that’s how I think the system could benefit us.”

Xaina N. Jones
Guest Services Manager, Stafford's Perry Hotel

“We are over the moon with the new Profile Match and Merge feature. It is a daily task we run inless than 2 minutes and find any duplicate listings for the next thirty days. It is enormously helpful in identifying return guests, especially those that book online. We would highly recommend rolling it out at all properties that care about Guest Engagement.”

Alyson Short
Escape Lodging Company

Case Study: Escape Lodging Company

Before implementing the Profile Match & Merge feature, staff at the Escape Lodging Company lost several hours a day manually cleaning guest data.

READ CASE STUDY

Case Study: Stafford's Hotel

Stafford’s Hotel saw immediate improvements to the guest experience after implementing the Profile Match & Merge feature.

READ CASE STUDY

Are You a New Customer?

Contact an in-house hotel expert to learn more.

Book A Demo

Are You a Current Customer?

Contact your Account Manager to learn more.

Contact Us

By continuing to browse or by clicking “Accept All Cookies,” you agree to the storing of first- and third-party cookies on your device to enhance site navigation, analyze site usage, and assist in our marketing efforts.
Cookie Policy | Privacy Policy

Manage preferences

Privacy Preference Center

Close

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Privacy Policy

Required
Personal data collected during visits to our websites are processed by us according to the legal provisions valid for the countries in which the websites are maintained. Our data protection policy is also based on the data protection policy applicable to RoomKeyPMS. Read more

Cookie Policy

Required
RoomKeyPMS uses cookies and similar technologies, such as HTML5 web storage and local shared objects (all referred to as ‘cookies’ below), to record the preferences of users and optimize the design of its websites. They make navigation easier and increase the user-friendliness of a website. Read more

Essential cookies

These cookies are essential for websites and their features to work properly. Without these cookies, services such as the vehicle configurator may be disabled.

Cookies used

  • WordPress Required
  • Wordfence Required

Performance Cookies

These cookies collect information about how you use websites. Performance cookies help us, for example, to identify especially popular areas of our website. In this way, we can adapt the content of our websites more specifically to your needs and thereby improve what we offer you. These cookies do not collect personal data. Further details on how the information is collected and analyzed can be found in the section ‘Analysis of usage data’.

Cookies used

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

  • Zopim

Third-party cookies

These cookies are installed by third parties, e.g. social networks. Their main purpose is to integrate social media content on our site, such as social plugins.

Cookies used

More information Save
Verified by MonsterInsights