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The Support Promise – Support by Hoteliers for Hoteliers

Who Are We?

Based in beautiful Vancouver, Canada. We are ready to assist!

What You Can Expect from RoomKeyPMS Every Day

Responsiveness
- Phone Support: Monday – Friday 6:00am PST to 5:00pm PST*
- Online Chat: Monday – Friday 9:00am PST to 4:00pm PST*
- Email support: response time within 5 business days*
- Emergency Support: Monday – Friday 5:00pm PST to 6:00am PST, Saturday and Sunday (all day) and Canadian holidays (all day).
- Learn at your own pace. Use our extensive library of answers. http://support.roomkeypms.com/
Ownership
- We actively listen and our personable staff are always available to solve your issue. We know the demands of working at a hotel and want to make your jobs easier.
- We strive to be our best and welcome your candid feedback. Looking for something our product might not have? Let us know at: https://roomkeypms.ideas.aha.io/
Expertise
- Our staff are highly knowledgeable hoteliers. Their experience ranges from small boutique hotels to luxury resorts.

*Hours of support may change or fluctuate to better serve customers as required.

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Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Privacy Policy

Personal data collected during visits to our websites are processed by us according to the legal provisions valid for the countries in which the websites are maintained. Our data protection policy is also based on the data protection policy applicable to RoomKeyPMS. Read more

Cookie Policy

RoomKeyPMS uses cookies and similar technologies, such as HTML5 web storage and local shared objects (all referred to as ‘cookies’ below), to record the preferences of users and optimize the design of its websites. They make navigation easier and increase the user-friendliness of a website. Read more

These cookies are essential for websites and their features to work properly. Without these cookies, services such as the vehicle configurator may be disabled.

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These cookies collect information about how you use websites. Performance cookies help us, for example, to identify especially popular areas of our website. In this way, we can adapt the content of our websites more specifically to your needs and thereby improve what we offer you. These cookies do not collect personal data. Further details on how the information is collected and analyzed can be found in the section ‘Analysis of usage data’.

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