The Support Promise – Support by Hoteliers for Hoteliers

Who Are We?

Based in beautiful Vancouver, Canada. We are ready to assist!

What You Can Expect from RoomKeyPMS Every Day

  • Responsiveness
    • Phone Support: Monday – Friday 6:00am PST to 5:00pm PST*
    • Online Chat: Monday – Friday 9:00am PST to 4:00pm PST*
    • Email support: response time within 5 business days*
    • Emergency Support: Monday – Friday 5:00pm PST to 6:00am PST, Saturday and Sunday (all day) and Canadian holidays (all day).
    • Learn at your own pace. Use our extensive library of answers. http://support.roomkeypms.com/
  • Ownership
    • We actively listen and our personable staff are always available to solve your issue. We know the demands of working at a hotel and want to make your jobs easier.
    • We strive to be our best and welcome your candid feedback. Looking for something our product might not have? Let us know at: https://roomkeypms.ideas.aha.io/
  • Expertise
    • Our staff are highly knowledgeable hoteliers. Their experience ranges from small boutique hotels to luxury resorts.

 

*Hours of support may change or fluctuate to better serve customers as required.

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