The Support Promise – Support by Hoteliers for Hoteliers

Who Are We?

Based in beautiful Vancouver, Canada. We are ready to assist!

What You Can Expect from RoomKeyPMS Every Day

  • Responsiveness
    • Phone Support: Monday – Friday 6:00am PST to 5:00pm PST*
    • Online Chat: Monday – Friday 9:00am PST to 4:00pm PST*
    • Email support: response time within 5 business days*
    • Emergency Support: Monday – Friday 5:00pm PST to 6:00am PST, Saturday and Sunday (all day) and Canadian holidays (all day).
    • Learn at your own pace. Use our extensive library of answers.
  • Ownership
    • We actively listen and our personable staff are always available to solve your issue. We know the demands of working at a hotel and want to make your jobs easier.
    • We strive to be our best and welcome your candid feedback. Looking for something our product might not have? Let us know at:
  • Expertise
    • Our staff are highly knowledgeable hoteliers. Their experience ranges from small boutique hotels to luxury resorts.


*Hours of support may change or fluctuate to better serve customers as required.

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Privacy Policy

Personal data collected during visits to our websites are processed by us according to the legal provisions valid for the countries in which the websites are maintained. Our data protection policy is also based on the data protection policy applicable to RoomKeyPMS. Read more

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