Responsible Disclosure Policy

RoomKeyPMS is providing this service to help ensure a safe and secure environment for all users.

If external parties find any sensitive information, potential vulnerabilities, or weaknesses, please help by responsibly disclosing it to [email protected].

This policy applies to RoomKeyPMS hosted applications and to any other subdomains or services associated with products. RoomKeyPMS does not accept reports for vulnerabilities which solely affect marketing websites roomkeypms.com, containing no sensitive data.

Security researchers must not:

  • engage in physical testing of facilities or resources,
  • engage in social engineering,
  • send unsolicited electronic mail to RoomKeyPMS users, including “phishing” messages,
  • execute or attempt to execute “Denial of Service” or “Resource Exhaustion” attacks,
  • introduce malicious software,
  • execute automated scans or tools that could disrupt services, such as password guessing attacks, or be perceived as an attack by intrusion detection/prevention systems,
  • test in a manner which could degrade the operation of RoomKeyPMS systems; or intentionally impair, disrupt, or disable RoomKeyPMS systems,
  • test third-party applications, websites, or services that integrate with or link to or from RoomKeyPMS systems,
  • delete, alter, share, retain, or destroy RoomKeyPMS data, or render RoomKeyPMS data inaccessible, or,
  • use an exploit to exfiltrate data, establish command line access, establish a persistent presence on RoomKeyPMS systems, or “pivot” to other RoomKeyPMS systems.

Security researchers may:

  • View or store RoomKeyPMS nonpublic data only to the extent necessary to document the presence of a potential vulnerability.

Security researchers must:

  • cease testing and notify us immediately upon discovery of a vulnerability,
  • cease testing and notify us immediately upon discovery of an exposure of nonpublic data, and,
  • purge any stored RoomKeyPMS nonpublic data upon reporting a vulnerability.

Thank you for helping to keep RoomKeyPMS and our users safe!

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