A hotelier is responsible for more than just daily operations—they’re in charge of identifying opportunities to boost guest experiences that will increase loyalty and ultimately build revenue. A next generation Property Management System (PMS) plays a vital role in improving the guest experience as well as the hotel’s efficiency and profitability.
This paper is the second in a series of recommendations on using a PMS to address all stages before, during and after a guest’s visit.
In this free Whitepaper, you will learn more about the first three stages of the Guest Life Cycle (GLC):
- Pre-arrival,
- Arrival, and
- Occupancy/Stay
