This paper is the third in a series of recommendations on using a PMS to address all stages before, during and after a guest’s visit. It focuses on the last stage of the Guest Life Cycle (GLC): Departures
Inside the Whitepaper you will learn:
- How to secure relationships with a customer while the guest is still on the property
- How a PMS works to encourage customer loyalty for repeat business
- Best practices to cultivate relationships after the official end of the life cycle
- How a PMS helps with reconciliation as a guest leaves the property
