Trainer & Implementation Specialist

About The Position

The Trainer & Implementation Specialist will assist our new clients with onboarding RoomKeyPMS software. This person works directly with new clients and our Training Manager to ensure successful implementations for all our clients.

Responsibilities

  • Consult with customers to determine and review software, or system functional specifications and obtain initial customer sign-offs prior to system installation.
  • Consult with Training Manager regarding operational considerations and configuration of systems to support customer requirements. Make recommendations to utilize full advantages of RoomKeyPMS product line while maximizing operational efficiencies.
  • Identify and manage project scope. Ensure that project documentation is sufficient and clear and concise to ensure that all parties are aware of required project tasks and milestones. Work with Training Manager to manage project risks and establish effective communication plan for escalation process; provide solutions for issues resulting in project scope change.
  • Configure and test system configuration in order to maximize efficiency and provide operational consistency.
  • Work with Training Manager, Software Engineering, and Implementation Team to ensure all applicable interfaces and integration components are scheduled and tested.
  • Prepare training materials and conduct training sessions. Conduct End-User staff and/or management training which includes staging and set up of RoomkeyPMS and other software, to ensure a smooth installation process and minimize post-installation support requirements.
  • Provide support coverage for customers on and after the system live date as budgeted and required by the customer to ensure a smooth transition to their new system and minimize post-installation support requirements.
  • Address customer issues list and obtain final customer sign-offs to validate their satisfaction with the new system.
  • Develop detailed project documentation upon completion of projects to ensure that the customer service team has all relevant information to handle support for clients going forward.
  • Other duties may be assigned.

Qualifications

  • College Diploma or Bachelor’s Degree.
  • Background in POS and/or PMS vendor installation experience, systems training or support preferred. Fully proficient technically.
  • Computer training, familiarity with cloud computing environments and standard applications.
  • Minimum 1 years’ experience with hospitality system implementation OR hospitality operations OR degree or certification from a hospitality school.
  • Good understanding of business operations and accounting practices.
  • Knowledge of standard MS Office products.
  • Great communication skills.
  • Great work ethic; will go above and beyond to exceed client expectations.
  • Outstanding interpersonal skills and great team player.
  • Must be able to work independently with a high degree of self-initiative.
  • Excellent problem-solving abilities.
  • Ability to work well under pressure and adapt to changes in project priorities.
  • Must be able to accommodate a flexible work schedule.
  • Ability to travel to customer sites with limited advanced notice. – Domestic and international travel.
  • Must reside within 1 hour of an international airport.
  • Bilingual an asset

If you are interested in the position please send your email to [email protected].

By continuing to browse or by clicking “Accept All Cookies,” you agree to the storing of first- and third-party cookies on your device to enhance site navigation, analyze site usage, and assist in our marketing efforts.
Cookie Policy | Privacy Policy

Privacy Preference Center

Close

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Privacy Policy

Required
Personal data collected during visits to our websites are processed by us according to the legal provisions valid for the countries in which the websites are maintained. Our data protection policy is also based on the data protection policy applicable to RoomKeyPMS. Read more

Cookie Policy

Required
RoomKeyPMS uses cookies and similar technologies, such as HTML5 web storage and local shared objects (all referred to as ‘cookies’ below), to record the preferences of users and optimize the design of its websites. They make navigation easier and increase the user-friendliness of a website. Read more

Essential cookies

These cookies are essential for websites and their features to work properly. Without these cookies, services such as the vehicle configurator may be disabled.

Cookies used

  • WordPress Required
  • Wordfence Required

Performance Cookies

These cookies collect information about how you use websites. Performance cookies help us, for example, to identify especially popular areas of our website. In this way, we can adapt the content of our websites more specifically to your needs and thereby improve what we offer you. These cookies do not collect personal data. Further details on how the information is collected and analyzed can be found in the section ‘Analysis of usage data’.

Cookies used

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

  • Zopim

Third-party cookies

These cookies are installed by third parties, e.g. social networks. Their main purpose is to integrate social media content on our site, such as social plugins.

Cookies used