Customer Service Software Support Specialist

About The Position

Reporting to the Director of Customer Experience the Customer Service Software Support Specialist will provide software support to a wide range of local and international clients of RoomKeyPMS.

Please note: This job is based in Vancouver, BC


  • Provide software support to a wide range of local and international clients
  • Assess customer technical support needs, and handle accordingly
  • Analyze and resolve technical problems using problem-solving skills via telephone and remote desktop connections
  • Document all actions taken in Sales Force
  • Identify and act on unique or recurring customer problems
  • You will be expected to become knowledgeable on our product offerings as well as current computer industry products and technologies



  • Bachelor Degree in related area
  • Individuals with exceptional customer service skills, strong communication skills, excellent organizational and time management abilities will excel in this role
  • This position requires the understanding of one or more of the following: MAC; Windows XP and 7;cloud computing, google mail, basecamp in addition to a working knowledge of database systems
  • Detail-oriented and dedicated to see all projects and tasks to completion
  • Demonstrated strong interpersonal skills and ability to deal with varied types of people in a broad range of circumstances


If you are interested in the position please send your email to:[email protected] or mail your resume to:

Attn: HR Department
350 – 440 Cambie Street
Vancouver BC V6B 2N5