Client Software Support Specialist

About Position

Reporting to the Director of Client Services the Client Software Support Specialist will provide software support to a wide range of local and international clients of RoomKeyPMS.


  • Provide software support to a wide range of local and international clients
  • Assess customer technical support needs, and handle accordingly
  • Analyze and resolve technical problems using problem-solving skills via telephone and remote desktop connections
  • Document all actions were taken in Salesforce
  • Identify and act on unique or recurring customer problems
  • You will be expected to become knowledgeable about our product offerings as well as current computer industry products and technologies


  • Bachelor Degree in a related area
  • Individuals with exceptional customer service skills, strong communication skills, excellent organizational and time management abilities will excel in this role
  • This position requires the understanding of one or more of the following: MAC, Windows, cloud computing, in addition to a working knowledge of database systems
  • Detail-oriented and dedicated to seeing all projects and tasks to completion
  • Demonstrated strong interpersonal skills and ability to deal with varied types of people in a broad range of circumstances
  • Must be available to work between the hours of 6am and 9pm PST, Monday to Friday.

If you are interested in the position please send your email to [email protected].


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