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Tag: Mobile

Technology and the Guest Experience

August 19, 2015

Like it or not – the hospitality industry is looking to technology in hopes of improving the guest experience and therefore encouraging a stronger bottom line. There are many schools of thought on this subject from those who say “you can’t replace that personal touch with technology”, to those who are looking to replace staff

Increasing Hotel Occupancy from Today’s ‘Connected Consumer’

February 27, 2013

In my last post I talked about the rise of tablet-based search and the impact it was having on occupancy and how guests research and book rooms. This week I came across a great article that puts some more meat on the ‘guest-evolution’ bones.

Tablet Adoption Changing How Guests Search (and Book)!

February 19, 2013

I’ve written previously about the increasing impact of social and mobile on consumer behaviour in general, and of course in the travel space in particular. More data came out last week with a report in Mobile Marketer on the effects of the continued rapid adoption of tablets. The headline that caught my eye was “Tablet

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