When hoteliers look at potential PMS software providers, there is much to consider. We’ve posted on this previously as seen within The Buyers Guide for Purchasing a PMS, however some interesting points about experience have come up in many of our recent conversations with hoteliers. Good questions are being asked: do your staff understand the hotel process behind the scenes? Do your developers have hotel experience? Valid questions, and here are a few things to consider with RoomKeyPMS: Our Implementation and CS team has experience not only within independent and boutique properties, but also in hotels such as Marriott, Hilton, Sheraton, Hyatt, Sandman, Delta and Executive Hotels. Experience in Luxury hotels such as l’Hermitage, Four Seasons, Rosewood, Peninsula, Shangri la, Fairmont and Pan Pacific. Our team has worked in hotel departments such as Front Office, Housekeeping, Security, Food and Beverage, Accounting, Revenue Management, Executive Management and Corporate Management. Our experience spans the globe in countries such as the Philippines, New Zealand, Australia, China, USA, Canada, Switzerland and more. We like to say RoomKeyPMS is by hoteliers, for hoteliers. What hotel experience do you think is important in a PMS vendor?
THE IMPACT OF A PMS IN THE GUEST LIFE CYCLE
Stages 1–3: Pre-Arrival, Arrival and Occupancy/Stay