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Eight Tips for Crafting the Best Customer Satisfaction Survey for Your Hotel

Hotels rely on satisfied, returning customers to succeed. But what’s the most effective way to understand what a guest is looking for? How can you unlock the valuable details of a traveller’s motivations and experiences? The simple solution is a customer satisfaction survey. Consider the following tips to craft a user-friendly post-stay survey that will

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Color Matters.

Color plays a vitally important role in the world in which we live. Color can sway thinking, change actions, and cause reactions. It can irritate or soothe your eyes, raise your blood pressure or even suppress your appetite. It is also an essential element of a company’s brand identity.     RoomKeyPMS continually strives to

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5 Data Points That Will Teach You About Your Guests

When it comes to the hospitality industry, the customer is king. As a hotel manager, you already know the importance of getting to know your guests. But collecting information isn’t enough. You must also translate it into activities that encourage repeat guests and new ones as well. Research shows that customizing a guest’s experience can

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4 Tips to Keep Your Front Desk Running Smoothly

Booking rooms, answering questions, helping general hotel operations stay on track—the front desk is vital to your hotel. Keeping it running smoothly, however, is no easy task. The front desk is a crucial point of contact for guests. It’s where you can make a lasting impression, and it’s one of your top opportunities for differentiating

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RoomKeyPMS is a Preferred Vantage Hospitality Vendor

PRESS RELEASE: RoomKeyPMS Now a Preferred Vendor for Vantage Hospitality   July 18, 2016 – Vancouver, BC – RoomKeyPMS announced today their best-in-class hotel PMS software is now a Vantage Hospitality preferred product of choice for its many hotel brands.  Although RoomKeyPMS has been a member of Vantage’s Preferred Vendor program for many years, recent

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Common Complaints About Online Hotel Bookings (and How to Fix Them)

    When planning the perfect stay for your guests, there are many variables—human error, tech glitches—that can lead to unexpected problems. Even the most respected hotel chain doesn’t always get it right—and that’s ok. To keep your customers happy, you’ll need to have a good plan in place to address common hotel booking mistakes. Mishandled

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4 Key Industry Trends Every Hotelier Should Know About

When it comes to a competitive industry like hospitality, a hotel’s operations and marketing strategies need to incorporate modern technology and consider consumer behavior patterns in order to stand out. It’s especially important in today’s world, when consumer preferences evolve at a fast pace. Here are a few important trends characterizing the hotel industry—and how

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Reducing OTA Booking Commissions – Direct Booking

Many of our RoomKeyPMS hoteliers struggle with the commissions they pay to OTA’s, as well as the ongoing rate parity chess match. Luckily, there is way around this now that helps drive direct bookings through a hotelier’s web site by creating targeted geographic offers to travelers. RoomKeyPMS strategic partner Offerly allows a hotelier to create

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Shawn Harris Appointed EVP of RoomKeyPMS Gaming

June 16, 2016 – Vancouver, British Columbia. RoomKeyPMS, a subsidiary of RSI International Systems Inc. (TSXV – RSY), is pleased to announce the appointment of Mr. Shawn Harris of Las Vegas, Nevada as the company’s Executive Vice President of RoomKey Gaming. Mr. Charles Ku, CEO of RSI states “As RSI moves forward with their PMS

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