How to Turn Your Hotel Guests into Brand Ambassadors

  A brand ambassador is like a celebrity spokesperson, except they’re not silver screen superstars—they’re your wonderful, loyal guests. Having guests who recommend your services to their friends or coworkers can generate a huge pool of prospects for your business—74% of respondents in a Google survey said that word-of-mouth recommendations were a key influence on their

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Four Ways to Monitor Seasonal Trends

Whether you're managing a boutique urban hotel in a busy downtown location or a sprawling resort property on a windswept beach, it's difficult to escape the effects of seasonality. Some periods are going to be busier than others, and you need to handle the subsequent changes in guest volume and workload to keep things going.

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RoomKeyPMS named one of the fastest-growing companies in BC by Business in Vancouver

PRESS RELEASE: Business in Vancouver names RoomKeyPMS as one of the fastest-growing companies in BC October 14, 2016 – Vancouver, BC – RoomKeyPMS is proud to announce that Business In Vancouver magazine has acknowledged RoomKeyPMS (RSI International Systems Inc.) as one of the 100 fastest-growing companies in BC. As published in The Top 100

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How to Identify Your Best Hotel Guests and 4 Ways to Keep Them Coming Back

Getting to know your target market is the cornerstone of any strong business strategy. Nowhere is this as pertinent as in the hospitality industry, where the phrase “the customer is king” is a ruling mantra. By identifying and catering to your ideal guests, you can foster a stable, loyal customer base that will keep your

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Staffing Strategies for Peak and Off-Seasons

No matter what industry you’re in, every business needs a staffing strategy to keep its organization running smoothly throughout the year. More than just keeping track of how many people a company needs and when, a staffing strategy should outline the type of people you want to work for you and what you can do

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Eight Tips for Crafting the Best Customer Satisfaction Survey for Your Hotel

Hotels rely on satisfied, returning customers to succeed. But what’s the most effective way to understand what a guest is looking for? How can you unlock the valuable details of a traveller’s motivations and experiences? The simple solution is a customer satisfaction survey. Consider the following tips to craft a user-friendly post-stay survey that will

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Color Matters.

Color plays a vitally important role in the world in which we live. Color can sway thinking, change actions, and cause reactions. It can irritate or soothe your eyes, raise your blood pressure or even suppress your appetite. It is also an essential element of a company’s brand identity.     RoomKeyPMS continually strives to

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5 Data Points That Will Teach You About Your Guests

When it comes to the hospitality industry, the customer is king. As a hotel manager, you already know the importance of getting to know your guests. But collecting information isn’t enough. You must also translate it into activities that encourage repeat guests and new ones as well. Research shows that customizing a guest’s experience can

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4 Tips to Keep Your Front Desk Running Smoothly

Booking rooms, answering questions, helping general hotel operations stay on track—the front desk is vital to your hotel. Keeping it running smoothly, however, is no easy task. The front desk is a crucial point of contact for guests. It’s where you can make a lasting impression, and it’s one of your top opportunities for differentiating

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