Independent Hoteliers: A Booking War?
Great read…..why Independent Hoteliers should take note of hotel chains direct booking´s drive. Is there a war brewing? What do you think? Read the full article here
What Is Hotel Online Reputation Management?
Hoteliers are slowly arriving into the era of online reputation management. The big brands do it, however the mid-sized and smaller properties have been a little slower to adopt. This is changing, as it is more important than ever for properties to understand and manage what clients think and comment about regarding their brand. In
Evolution of Hotel Revenue Management
Oh my, revenue management has evolved and is changing at the speed of light. It originated from a mathematical sales model within the airline industry, and made its way into the hospitality industry as Hotel Revenue Management in the 1990’s. Whether it be about forecasting, inventory control, booking or more, many mid-sized and small hotels
From a Branded Hotel to an Independent – Not as Hard as You Think
We see a lot of hotel properties moving from a brand, to becoming an independent. The task may seem daunting and open up a whole new can of beans……….but in reality aside from the odd bump in the road, our clients tell us it really isn’t that bad. There are a few key fundamentals to
Hotel Guest Engagement – Upsell to Your Guests Before They Arrive
Today, every retailer, online business and most brick & mortar business are trying to figure out better ways to understand what their clients want and how to engage with them. It’s no different in the hotel industry either, hoteliers need to get their arms wrapped around what their customers want, need and how to get
The Buyers Guide for Purchasing a PMS
The core of all hotels, is their Property Management System (PMS). To change that PMS can be a lengthy and if not done properly, a costly experience. This change has even been equated to a root canal. Just as no one wakes up one day and says “it’s time for a root canal” when they
