Author: Tasha LeClair

How to Prepare for a Post-Pandemic Rebound: 3 Tasks for Hoteliers

The hospitality industry has suffered many blows in the past – natural disasters, acts of terrorism, recessions – but it has always recovered. And right now, every indication is that the industry will once again recover, once the worst of the COVID-19 pandemic has passed. And when that happens, hoteliers need to be prepared. Here

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Key Industry Insights from Hospitality Net’s Sentiment Survey

Today, technology drives or supports nearly every touchpoint in the guest journey. Technology is playing a pivotal role in personalizing the guest experience, connecting hotels and restaurants with their guests, and allowing guests to more seamlessly connect with each other. Ultimately, if a hospitality company wants to be guest-centric, it has to embrace the change

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The New Role of the Front Desk Team After a PMS Implementation

With the implementation of a PMS solution, a hotel’s front desk role has no choice but to evolve — but in a very positive way. An integrated PMS can take over and automate much of a hotel’s administrative tasks, such as reservations, room inventory and occupancy management, check-in and check-outs, guest profiles, housekeeping and maintenance, folio

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How to Simplify the Night Audit Process

A hotel’s night audit is an important and mandatory process which closes out one day’s transactions in order to start fresh for the following day. The night audit reconciles the balances of each guest ledger, verifies daily financial transactions, tracks occupancy rates, reports revenues, and reviews the overall operational effectiveness of the hotel. Tracking and

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Take Guest Engagement to the Next Level

Just 22% of people consider themselves brand-loyal, but those who do are worth having on your side. A guest who considers themselves loyal will spend $25 more to book a room, indulge more in extra services and contribute to brand awareness by spreading word-of-mouth and online reviews.   Turning a guest from a bargain hunter

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How to Perfect Your Rate Shopping Strategy

Rate shopping is, in theory, simple. Hotels compare their rates against the competition, and use this information to set their own prices. But with reams of data to sort through, rate shopping was once a daunting task. That’s all changed thanks to automated rate shopping software.   With this software, hoteliers can bring their rate

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To Compete, Independent Hotels Need to Master Bespoke

When a traveler books into a hotel they’re taking a chance, and the stakes are high. For most accommodation is a critical part of their out-of-town experience—an oasis at the end of a hectic day, whether they’re travelling for business or pleasure. Guests often choose to stay at big hotel chains to minimize the number

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The Value of Keeping Your Guest Data Clean

What do guests want? The gold standard of hospitality is knowing the answer before guests ever have to ask. Thanks to modern data collection, those expectations are more available than ever. At every touch-point guests reveal what they expect from their stay, through past bookings, user profiles and online reviews. The more that hotels are

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Hotel Maintenance Made Easy

Maintenance is not the most glamorous aspect of hotel management, but it might be the most important. All that you invest to attract guests could be a wasted effort if your property proves to be untidy or defective upon arrival. Hotels must ensure that everything from turndown service to major repairs is conducted quickly and

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How to Use Reputation Management Software

How important is reputation management in the hospitality industry? According to one recent survey, very: more than three quarters of travellers read online reviews before booking a hotel. In fact, only 22% book without reading reviews. Another survey showed that 84% of travellers consider online reviews as credible as recommendations—or warnings—from friends. Which all goes

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