"Very positive interaction. after reviewing our concern we realized that it wasn't a problem after all. Her attitude was supportive and didn't make us feel foolish for calling."
Sam Kirsch,
General Manager – Consultant
August 11, 2017
“The RoomKeyPMS team were very efficient in their communications and in working out any kinks during the implementation process. One of my favorite features are the reports I am now able to run.”
Kevin Ensor,
Director of Hotel
March 16, 2020
"Katie Wooten did an excellent job! She was courteous, knowledgable, helpful and flexible. Ultimately Sydney was consulted to resolve the problem on my MacBook Air. We are very happy with your customer service mentality!"
Carol Butler,
Owner/GM
February 14, 2018
"I reached out via chat and my customer service manager was helpful and responsive and fully solved my issue for me."
Dana Race,
Marketing Manager
February 1, 2018
“Within RoomKeyPMS, the reporting tool is an extremely important source of data for analysis. With the SiteMinder interface, the ability to add on a Global Distribution Component is great for purposes of pushing our inventory out to the largest audience possible.”
Aarin Clemons,
General Manager
June 13, 2019
"Thank YOU Adam and David - truly appreciate ALL your efforts today. YOU GENTS ROCK !!!"
Cathy Bevins,
Revenue Manager
August 15, 2017
"Room Key has provided Hotel Jackson with exceptional services from all staff members. Today is Adam, but we have received amazing support from Margaux, Jen, Adam, GJ and I know I am forgetting one of the gentleman! What an amazing staff you have."
Lanae Dunn,
Front Office Manager
November 23, 2016
"Margaux was fantastic...fixed my problem with sending out confirmations...she is great to talk to!"
Claudio Dipiero,
Hotel Manager
July 17, 2017
“The professionalism with which RoomKeyPMS conducted themselves as we moved into this process was very impressive: well organized and thorough. The training, documentation and customer service associated with the implementation and since moving to the RoomKeyPMS Payments platform has also been stellar.”
Ben Perle,
General Manager & Partner
August 21, 2019
"Adam is the best! He always has an answer and is willing to help and is extremely pleasant to speak to. Roomkey should be luck to have him on their team. Everyone else is awesome, too!"
Mark Henry
September 27, 2018
"Margaux Lemerrer is absolutely fantastic! Our entire management team thoroughly enjoys
working with her. We sincerely appreciate her confidence while troubleshooting and she never makes us feel like a problem is too big to resolve."
Danielle Fournier,
Reservations Supervisor
February 2, 2016
